07-25-16 12:40 AM
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  1. seko vimbelo's Avatar
    seko vimbelo
    I'm a BlackBerry Z10 user..
    When I want to use BlackBerry Protect, it just says,"BlackBerry connect is unavailable, unable to connect to BlackBerry service, try again later".. Is there a solution to this?
    Or will I have to wait for the coming update?

    Posted via CB10
    07-23-16 08:31 PM
  2. conite's Avatar
    conite
    Ambassador
    What OS are you on?

    Priv STV100-1 AAF518 / Q5SQR100-1/10.3.3.746
    07-23-16 09:08 PM
  3. seko vimbelo's Avatar
    seko vimbelo
    BlackBerry 10.3.2.2836

    Posted via CB10
    07-24-16 04:43 PM
  4. conite's Avatar
    conite
    Ambassador
    Have you tried logging in to BlackBerry Protect online?
    07-24-16 04:45 PM
  5. mad_orsi's Avatar
    mad_orsi
    Try to do a restart of the device and then try again. Make sure u check it online to at protectblackberry.com

    Posted via CB10
    07-25-16 12:39 AM
  6. mad_orsi's Avatar
    mad_orsi
    And by the way make sure u have the location services on just in case

    Posted via CB10
    07-25-16 12:40 AM
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