[Akshay kumar22]

My friend accidentally deleted his BlackBerry id and formatted his phone..ne he is unable to acess his phone as it asks his id and password...is there anyway to flash blackberry 10? He is using BlackBerry z30..10.3.2

Classic

[pat-wallace]

make sure it is plugged in and turned on with a working sim card in it, for at least an hour so it can connect to the network

you can make a new ID, or reset the password as prompted on the device.

[baarn]

My friend accidentally deleted his BlackBerry id and formatted his phone..ne he is unable to acess his phone as it asks his id and password...is there anyway to flash blackberry 10? He is using BlackBerry z30..10.3.2

Classic

What steps did he carry out to "accidentally" delete his BBID?

[Akshay kumar22]

Bt nw when he switches on his device it asks the id and password..

Classic

[scrannel]

make sure it is plugged in and turned on with a working sim card in it, for at least an hour so it can connect to the network

you can make a new ID, or reset the password as prompted on the device.

My understanding is, with !0.3.2, that will not work. If you wiped the phone with BBerry protect ON you MUST have the original BBerry ID to get back on the phone.

Getting started with Anti-Theft Protection in BlackBerry 10 OS version 10. | Inside BlackBerry Help Blog

[pat-wallace]

well if your friend doesn't know his own email address, maybe there is another issue happening here

[pat-wallace]

make sure it is plugged in and turned on with a working sim card in it, for at least an hour so it can connect to the network

you can make a new ID, or reset the password as prompted on the device.

to make sure BlackBerry Protect can connect to device location

[Akshay kumar22]

Is it possible to flash it if he give his fon to BlackBerry service centre?
He tried to flash it in other shops bt failed..

Classic

[scrannel]

Read the link I supplied. If the phone is running 10.3.2 AND you deleted its BB ID AND protect was ON, AND you wiped the phone, you are locked out of the phone for good. Only BBerry can unlock it. (There are links explaining how to do this).

You cannot "flash" it (legally) with anything.

Here's the official BBerry method of getting your phone to work again:

"If you purchased your device from ShopBlackBerry, Amazon (US/UK) or the Porsche Design Store, please contact BlackBerry using the details found on our Contact Us page.

BlackBerry Contact Us > http://blck.by/1MxtqPR

If you purchased your device from a wireless service provider, or a retail store in person, or online, please contact them for assistance.

When contacting your point of purchase, please have the following prepared;

DO NOT POST THIS INFORMATION IN FORUMS

-Your BlackBerry ID
-Proof of purchase such as a receipt
-A copy of your wireless bill that shows your phone #
-A copy of your Government issued ID

Thanks,"

[Akshay kumar22]

Thanks for the info

Classic