04-01-16 01:04 PM
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  1. Tabassum Shah's Avatar
    Tabassum Shah
    I'm trying to view my email but everytime I click on one email it just goes blank!!
    Never had this happen before and don't know why it is doing this...
    I have downloaded the android runtime since then I have been facing these issues with BlackBerry Hub emails on viewing them etc!!!?!
    Any help would be much appreciated!

    Posted via CB10
    04-01-16 07:19 AM
  2. Thud Hardsmack's Avatar
    Thud Hardsmack
    Trusted Member
    Moderator
    Originally Posted by Tabassum Shah
    I'm trying to view my email but everytime I click on one email it just goes blank!!
    Never had this happen before and don't know why it is doing this...
    I have downloaded the android runtime since then I have been facing these issues with BlackBerry Hub emails on viewing them etc!!!?!
    Any help would be much appreciated!

    Posted via CB10

    First thing first - have you tried rebooting your phone?
    04-01-16 09:03 AM
  3. Tabassum Shah's Avatar
    Tabassum Shah
    Yes I have rebooted my phone, also tried a factory data reset with the long press hold :/

    Posted via CB10
    04-01-16 10:09 AM
  4. Lusitano17's Avatar
    Lusitano17
    Originally Posted by Tabassum Shah
    I'm trying to view my email but everytime I click on one email it just goes blank!!
    Never had this happen before and don't know why it is doing this...
    I have downloaded the android runtime since then I have been facing these issues with BlackBerry Hub emails on viewing them etc!!!?!
    Any help would be much appreciated!

    Posted via CB10
    Have you tried to "refresh" Hub...4 or 5 diagonal swipes from top right corner?

    What OS are you on? The BBW runtime patch is only intended for OS 2876...errors can occur otherwise.

    You mention "one email"...have you tried to delete and reinstall that particular account?
    Thud Hardsmack likes this.
    04-01-16 01:04 PM
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