[FaganEFC]

Alright.

I got a BB Bold 9700 off Ebay the other day and it seemed alright, but when I downloaded whatsapp, the problems started to occur.
Something about an IT Policy and split pipes. I've done the normal routine fixes like firewall etc and nothing has fixed it. So I factory reset the Blackberry, only for it to firstly not get past the whatsapp
verifying number stage at all, and now not even recognise the sim card.

Any help?

Cheers.

[scullcy]

Did you reset the device via Desktop Manager?

[FaganEFC]

No, via the phone itself.

[scullcy]

You can delete the IT Policy with the help of the DM. Go to the "?" -> Support-Ressources -> Support Tools -> Reset to factory

I only know the way on the german version, maybe it not the correct translation...

[NamelessStar]

only way to remove an IT policy is to follow this document below:
KB14202-How to remove an IT policy from a BlackBerry smartphone

used to do this on a daily basis for users when i worked for BlackBerry

[FaganEFC]

I'll give it a go mate. Cheers!

[NamelessStar]

seems the article i gave is for admins... the other user article i cant find... but to do this you need to open command prompt... once open browse to directory below and follow my command

C:\Program Files (x86)\Common Files\Research in Motion\AppLoader
C:\Program Files\Common Files\Research in Motion\AppLoader

command once the path has been followed is loader.exe /resettofactory

this is the 1 and only command to remove it policies.

EDIT: found article http://btsc.webapps.blackberry.com/b...ListHelperImpl

[scullcy]

Method 4 from your article:
"Perform a factory reset on the BlackBerry smartphone using BlackBerry Desktop Software. For more information on performing a factory reset, please see KB18998."

[FaganEFC]

All fixed. Thanks.

[NamelessStar]

glad it worked

[Denise in Los Angeles]

All fixed. Thanks.

Glad that you got it resolved. For anyone else needing the steps to remove the IT policy using BB Desktop Manager 6.1, follow instructions from this thread:
http://forums.crackberry.com/desktop...anager-693936/