11-05-15 07:30 PM
45 12
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  1. vara4111's Avatar
    Just got my new-to-me AT&T Blackberry Passport four days ago. BlackBerry Assistant worked fine initially, but now anytime she takes my voice command, she thinks for a long 20 seconds, and then says :

    "Can't connect to the voice server. Please try again later."

    I haven't done much with my Passport other than install the Google Play store and a handful of Android apps (Watch ESPN, DISH Anywhere, some medical apps)... could that be what's causing my problem?

    (Coming from Windows Phone's Cortana, I had come to rely pretty heavily on a voice assistant, particularly when driving. I wwld greatly appreciate it if someone could provide a solution. None of my searches have turned up anything...)

    Posted via the CrackBerry App for Android
    michaeljb likes this.
    11-02-15 08:32 PM
  2. europolska00's Avatar
    I'm having the same problem. And so is my friends dad. Anyone have any ideas?

    Posted via CB10
    michaeljb and goncal like this.
    11-02-15 08:44 PM
  3. vara4111's Avatar
    Relieved to hear it's not just me... perhaps something is going on server-side? I was seriously considering wiping my device!

    Posted via the CrackBerry App for Android
    goncal and michaeljb like this.
    11-02-15 08:52 PM
  4. europolska00's Avatar
    I think something is wrong with the server too.

    Posted via CB10
    11-02-15 09:04 PM
  5. cosmic passenger's Avatar
    I have been unable to use voice commands to type texts. This started this afternoon. I tried with both excellent wifi and 4G strength. Manual texts work just fine.

    Posted via CB10
    michaeljb and goncal like this.
    11-02-15 09:16 PM
  6. timboalogo's Avatar
    Same thing for me on my Passport. I had started another thread titled Voice Control Server Down. It's also happening on my old Z30 and Z10, so I'd figured it must be server side. I've tweeted @BlackBeryHelp and asked if the servers are down, but they never seem like they're actually involved with anything to do with technical support...they were more interested in what device and OS I was running, even though I'd told them it was happening to three different devices I have all running different 10.3 OS versions.

    Posted via CB10
    michaeljb likes this.
    11-02-15 10:20 PM
  7. Lusitano17's Avatar
    Same issue here on PP. Working fine on Halloween night but no response since then.

    Posted via CB10
    michaeljb and goncal like this.
    11-02-15 10:56 PM
  8. Jamaa's Avatar
    Down for me too since 2pm pacific

     Q10 SQN100-5/10.3.2.2789 T-Mobile with Wi-Fi calling
    michaeljb and goncal like this.
    11-02-15 11:01 PM
  9. Searchy's Avatar
    Blackberry Assistant is down for me as well. Thank goodness I found this thread; I was about to reinstall all the "nuance" files to try and get it working. I was cleaning up my phone and deleting files in File Manager so I thought I might have messed something up. For once, it was not me
    michaeljb and goncal like this.
    11-02-15 11:43 PM
  10. timboalogo's Avatar
    BlackBerry Assistant "Can't connect to the voice server."... PLEASE HELP!-img_20151102_214434.png this is the reply from @blackberryhelp (a misnomer if ever there was one!). They want ME to contact MY carrier to engage BlackBerry help, which would mean I'd be on hold for an hour only to be told, as I was in the past, that Rogers won't call blackberry because they get charged for it! And all for something that is clearly happening to users with different carriers in different countries for an issue that seems certain to be a BlackBerry server issue. Absolute amateur hour indeed.

    Posted via CB10
    Last edited by timboalogo; 11-03-15 at 08:35 AM.
    11-02-15 11:49 PM
  11. Ragbert's Avatar
    Down for me too - Q10 here. Definitely the server and not your settings or apps, OP.

    Typed on my Q10, SQN100-2, 10.3.2.2339, Radio .2340
    goncal and michaeljb like this.
    11-02-15 11:52 PM
  12. User Darryl's Avatar
    It was down for me as well this morning. Q10 on the Bell network.
    michaeljb and goncal like this.
    11-03-15 08:01 AM
  13. michaeljb's Avatar
    Started as well for me on my Passport - Assistant not responding and after hanging up for some time receive the message Can't connect to the voice server. Glad to hear its not just me - sucks that its even happening - hoping it gets resolved real soon.
    11-03-15 08:11 AM
  14. Jamaa's Avatar
    Almost 20 hours now. Unacceptable!

    If you have a twitter account, tweet to @JohnChen and let him know that he has a bunch of dolts working for him.

     Q10 SQN100-5/10.3.2.2789 T-Mobile with Wi-Fi calling
    michaeljb and goncal like this.
    11-03-15 09:25 AM
  15. timboalogo's Avatar
    Just tweeted. Also emailed Michael Clewley who said "will look into it"

    Posted via CB10
    zephyr613, bb4ty and goncal like this.
    11-03-15 09:31 AM
  16. michaeljb's Avatar
    I sent a message to Blackberry Help and sent them the link to this thread.
    bb4ty likes this.
    11-03-15 09:35 AM
  17. Ragbert's Avatar
    It seems to be still down. Just tried again, and without delay this time, I got: "Can't Connect to the voice server. Please try again."

    Typed on my Q10, SQN100-2, 10.3.2.2339, Radio .2340
    11-03-15 09:41 AM
  18. mad_mdx's Avatar
    Same here.
    11-03-15 10:05 AM
  19. vara4111's Avatar
    Still down. Wow... for this to happen just a few days after jumping on to the platform is a little disconcerting...
    11-03-15 10:33 AM
  20. michaeljb's Avatar
    this is very strange. Never happened before
    11-03-15 10:39 AM
  21. bb4ty's Avatar
    I have the same problem too. I am located in California. Started yesterday and did not think much of it, expecting it to work again soon, like some features of the phone, e.g. capacitive keyboard. When it still did not work this morning, I turned off the phone and back on again a couple of times but it still did not work. Usually this works to correct some glitch such as the capacitive keyboard not working properly.

    In addition to the BlackBerry Assistant not being able to take voice prompts, the Remember app also cannot take voice dictation. Frustrating!
    Last edited by bb4ty; 11-03-15 at 10:43 AM. Reason: Provide my location.
    11-03-15 10:41 AM
  22. timboalogo's Avatar
    If you turn off full assistance from within BlackBerry Assistant you can use the voice mode, but only to dial the phone or open apps or search your device. Likely because this partial assistance is fully controlled by the device and doesn't need the servers. Now when I try the full assistance mode I don't even get a chance to speak and wait the 30 seconds for it to say it can't connect...it says it right away after pressing the mic button.

    Posted via CB10
    michaeljb likes this.
    11-03-15 10:53 AM
  23. vara4111's Avatar
    Now when I try the full assistance mode I don't even get a chance to speak and wait the 30 seconds for it to say it can't connect...it says it right away after pressing the mic button.

    Posted via CB10
    Same here. Hmm... they must be working on it, hopefully...
    11-03-15 12:11 PM
  24. Asvertus's Avatar
    Looks like Chen has fired the whole BlackBerry Assistant team. :O

    Posted via my Z30 (10.3.2.2639)
    11-03-15 12:15 PM
  25. Asvertus's Avatar
    I ask me now. What will be with the Assistant, when BB10 disappears???

    Posted via my Z30 (10.3.2.2639)
    11-03-15 12:19 PM
45 12

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