BES10 , Q10 and Z30 Deployments - Syncing Contacts Issue
hello,,
BES5 deployments were easy. Deploying BES10 devices(q10 and z30) and so far have about 10 of them out there in a pilot. A few more steps to set them up vs. BES5, on the handheld; some users get confused during the set up process. . Additionally I have 2 that won't populate contacts - one q10 and one z30. Running Windows 2010, BES 10.2.3. Blackberry spent hours on the q10 last week - wiped device, sent device logs, bes logs, active sync logs; won't even synch contacts thru BB Link. No solutions. Need to figure this out before I deploy another 100 of these. BlackBerry has escalated, waiting for a call on Tuesday. Hardware issue? I kind of doubt it. The other 8 seem to be fine, including my own q10. . All Outlook setting are the same for all users..
Any feedback appreciated! It shouldn't be this hard! Thanks