1. sohan rawat's Avatar
    Hi All,

    Please suggest any quick fix for the problem.

    Audio jack is not working.
    08-29-14 02:26 AM
  2. okanagan's Avatar
    Hi All,

    Please suggest any quick fix for the problem.

    Audio jack is not working.
    Try different head phone first to see if it not the jack, itseem to happen with my z10and my wife z30 too, it might not the 3.5mm jack, yesit sometimes pain to get it in until we crap the head phone that came with it.
    08-31-14 08:27 AM
  3. sohan rawat's Avatar
    I have tried no of headphones but same result. I went to black berry service center they told me total charges for change jack about 8K Rs.

    Someone please tell me the exact amount to change this jack .
    09-04-14 12:37 PM
  4. Neumy's Avatar
    It has happened twice where the audio jack stopped working on my Z10. Plugging in the headphones did not move the sound from the handset. Each time after I rebooted the OS the jack started working again.

    I would suggest you try to reboot the phone to see if that is your issue. You can also try a hard reset (I think you push and hold both volume buttons during the startup).
    09-04-14 01:32 PM

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