1. dannycabrera's Avatar
    I recently got my BlackBerry Passport back, and restored my phone back to how it was before.
    But now BBM is having an issue displaying any contact pictures.

    What can I do?

    Posted via CB10
    07-16-15 03:44 PM
  2. Dunt Dunt Dunt's Avatar
    Before completing any of the steps below, ensure the latest version of BBM for Android or iPhone is installed.

    For BBM for Android visit the Google Play store or Download BBM for Android to update to the latest version of BBM.
    For BBM for iPhone visit the App Store or Download BBM for iPhone to update to the latest version of BBM.
    For BBM for Windows Phone visit the Windows Phone Store or www.bbm.com/windowsphone to update to the latest version of BBM.
    Cause 1

    The device is unable to connect to the BBM Infrastructure.

    Resolution 1

    The process of Setting up BBM requires an active data connection to the BBM Infrastructure over port 443 or 5061.

    If the device has less than a full signal, move to an area with better coverage. If the current Wi-Fi network or cellular network does not support this type of connection, select another Wi-Fi network (if available) or toggle between the Wi-Fi and cellular connections.

    Note: If the device is in Airplane mode, with all wireless radios turned off, disable Airplane mode before attempting to setup BBM.

    Cause 2

    A failure occurred during the process of updating the BBM display picture or avatar.

    Resolution 2

    Complete one of the following depending on the scenario:

    The BBM display picture or avatar is updated in BBM on the device, but one or more BBM contacts report they are not seeing the update within the Contacts, Chats, and Feeds tabs in BBM on their device(s).
    Resolution - Update the BBM display picture or avatar and reach out to the BBM contact to confirm if they are seeing the updated picture or avatar.
    One or more BBM contacts are missing their BBM display picture or avatar when viewed in the Contacts, Chats, and Feeds tabs in BBM on the device.
    Resolution - Reach out to the contact that is missing the BBM display picture or avatar and confirm whether they have set it correctly in BBM, then ask them to update the display picture or avatar.
    07-17-15 10:10 AM

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