1. faisal nur's Avatar
    why everytime when i taking a picture from Z10 with using the Flash it always produce a picture with a horrible eyes?

    Posted via CB10
    06-21-14 09:59 AM
  2. BlackBerry Guy's Avatar
    By horrible eyes, do you mean you're getting red eye?
    06-21-14 10:37 AM
  3. faisal nur's Avatar
    yes, always getting red eye

    Posted via CB10
    06-21-14 11:34 AM
  4. BlackBerry Guy's Avatar
    Without getting too in depth and technical, red eye occurs when taking a picture in low light with a camera that has a flash that's close to the lens. This isn't unique to the Z10, it occurs in other smartphones and compact cameras as well. Red eye can be removed with post processing.
    06-21-14 12:44 PM
  5. faisal nur's Avatar
    that make me not used the flash, even in the little lights, you see, my friends got any other device and they got the picture without red eyed, for myZ10 always got red eyed if i turn on the flash.., makes me very upset about the camera

    Posted via CB10
    06-21-14 07:14 PM
  6. BlackBerry Guy's Avatar
    Luckily the Pictures app has a built in red eye tool. Give it a shot if you haven't already . Select your picture, hit Edit>Enhance>Red Eye Reduction.
    06-21-14 09:08 PM
  7. faisal nur's Avatar
    sorry, but not every pict can be fixed by editing tool in z10, if there is more than one people, only one can be edited. but not evey pict can be. i have many picture that can not be fixed by z10 edtor

    Posted via CB10
    06-21-14 09:50 PM
  8. BlackBerry Guy's Avatar
    The only other thing I can recommend then is to use another app for post processing to remove the red eyes.
    06-21-14 09:58 PM
  9. JamBueree's Avatar
    I personally use PicsArt for that. It's available in BlackBerry World.

    BlackBerry Z10 | 10.3.0.296
    BergerKing likes this.
    06-21-14 10:25 PM
  10. faisal nur's Avatar
    thank you i just disappoint about the camera flash, why it can not be like any other device, they didn't get red eye picture when i did, they turned on the flash too

    Posted via CB10
    BergerKing likes this.
    06-21-14 11:04 PM
  11. masterscarhead1's Avatar
    thank you i just disappoint about the camera flash, why it can not be like any other device, they didn't get red eye picture when i did, they turned on the flash too

    Posted via CB10
    Are you sure? I've used several other phones with the same problem.
    Even cameras have this problem, so I wouldn't start blaming the phone
    06-21-14 11:14 PM
  12. LeeU1911's Avatar
    My younger brother with his iPhone 5S got red eye in low light with flash too.
    06-22-14 12:41 AM
  13. BergerKing's Avatar
    I've seen it a number of times using my S4's camera in head-on shots, especially.
    06-22-14 12:44 AM
  14. faisal nur's Avatar
    yes i'm sure, because many times i took picture and my friends took it too, first i used mine, then we saw everyone on that pict got red eyes, then we took again by another device and.. wonderfull it's perfect..!!!

    Posted via CB10
    06-22-14 02:30 AM
  15. faisal nur's Avatar
    all i want to know is there any wrong setting in my z10 or what??

    Posted via CB10
    06-22-14 02:33 AM
  16. JamBueree's Avatar
    all i want to know is there any wrong setting in my z10 or what??

    Posted via CB10
    Depends what OS you're on. I remember there was a version of OS10.1 that caused the flash to act all bonkers. But no one should be on 10.1 right now.

    But if it's not that, then the red-eye thing is totally normal. It's not a problem locked down to this handset.

    BlackBerry Z10 | 10.3.0.296
    06-22-14 02:40 AM
  17. faisal nur's Avatar
    ok then, but i have used many other devices (SE, IP4, S.Galksi), surely they got red eye too, but my z10 is the worst, when the flash is on surely i will get red eye, i have compared with my friend devices in the same situation.. well that's happen only to my z10.. maybe yours not.. hehehe

    Posted via CB10
    06-22-14 02:58 AM
  18. faisal nur's Avatar
    my friend give my z10 cameras name as a Vampire camera..

    Posted via CB10
    06-22-14 03:01 AM
  19. masser1956's Avatar
    To prevent red eye in first instance ask the subject to look slightly to one side avoiding staring at camera with eyes. The flash catches the iris and red eye occurs. A slight look to one side by the subject helps prevent this. Works with all devices.

    Posted via CB10
    06-22-14 03:06 AM
  20. faisal nur's Avatar
    ok thanks, for the advice i'll try to remember that when i take a pict. I love my Z10, camera flash is the only thing make me upset

    Posted via CB10
    06-22-14 03:21 AM
  21. oliversdickens's Avatar
    Some cameras get around the red eye problem. By flashing once just before the image is captured and then again when the image is captured.This allows the subjects eyes to accommodate to the flash and reduce the red eye effect. It all happens in a second or less, I'm sure you have seen some cameras do this. A software update my be able to improve this issue, but I've not seen this function on BlackBerry yet. The only solution in the meantime is using the image processing apps suggested.

    Posted via CB10
    06-22-14 05:39 AM
  22. faisal nur's Avatar
    ok and thank you fir the advice, would try that technique next time, but i'm sure this is the problem of z10, cause i did compare with any other cellphone, Thanks

    Posted via CB10
    06-22-14 06:32 PM
  23. misterabrasive's Avatar
    yes i'm sure, because many times i took picture and my friends took it too, first i used mine, then we saw everyone on that pict got red eyes, then we took again by another device and.. wonderfull it's perfect..!!!

    Posted via CB10
    Try taking the picture with the other device first, then the Z10 right after. Probably won't show red eyes on Z10 picture. A digital camera will use a brief shot of flash before taking the picture, to reduce or remove the red eye effect. That's why the second device doesn't show the red eye. You can't really get away from the red eye with the flash. Try taking the picture without the flash. Try the night setting. I have found that my Z10 takes pretty good low light pictures without the flash. Of course there will be a lot of people here that will disagree!
    Just saw the post above mine! Exactly what I said.

    Posted with my Z10 on Verizon 10.2.1.2039
    06-22-14 07:00 PM
  24. faisal nur's Avatar
    i have tried your suggestion, but still mine got.red eyed, i think.the flash make the eyes looked scary, without flash, Z10 couldn't be compared with SG, S, or IP

    Posted via CB10
    06-24-14 09:50 PM

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