bb torch 9800 won't connect
Recently my BB torch 9800 won't connect to BBb software for transfer of photos etc. tried solving most issues are, ok like usb cable etc. it was working up to a few days ogo also re-installed software and also to laptop too, still won't connect. The op system is up to date with 6.0 bundle-3049. Is there another way to backup the phone, there is no media card installed, If I update software I will lose everything on the phone, using bb software v-7.1
any help appreciated, thanks,
Bill