BB Classic Keyboard Never Lights Up! Problems with Light Sensor / Proximity sensors! Any help?

Hello I have a Brand New BB Classic and activated it yesterday. Everything worked great except last night I noticed the keyboard back lights do not light up at all.

I looked throughout the phone and cannot find a setting anywhere for this?

-I tried resetting the device both with the power button and by holding the volume buttons and this did not resolve issue
-I upgraded to latest OS software update (10.3.2.556) and didnt help
-I downloaded BBVE and ran the tests and it failed the light sensor and proximity sensor tests

Is there any solution to this or is it defective hardware!? It seems like hundreds of people are experiencing this issue when you do a google search but no good resolutions.