1. CrackBerry Question's Avatar
    Hi Guys I bought this BB Z10 a month ago.
    When I plug in to charge.after 10 minutes It's already on 100% charged and stops charging.
    When I plug off after again 10 minutes shows 0^% battery.
    I've tried several times to pull out the battery but nothing changes.
    Please help!!
    07-20-14 12:14 PM
  2. anon721037's Avatar
    Try plugging your phone into the wall to charge and pull your battery while its plugged in wait a min or two and put the battery back in,
    07-20-14 12:20 PM
  3. sesita's Avatar
    I think the problem is in OS it shows that battery is on 100% and stops charging.
    07-20-14 12:26 PM
  4. crackbb10's Avatar
    Do a hard reset while the phone is on. Hold down both volume buttons until the BlackBerry logo shows up. After this, put it in the wall charger. If the problem persists, you might have to wipe the phone and reload the OS with BlackBerry Link.
    07-20-14 12:34 PM
  5. sesita's Avatar
    I did it but still the same battery is on 100%
    07-20-14 12:34 PM
  6. sesita's Avatar
    An hour ago I swiped my z10 but still same.
    07-20-14 12:35 PM
  7. sesita's Avatar
    How to just reload OS. There is only one options to reset settings factory
    07-20-14 12:36 PM
  8. anon721037's Avatar
    You may have a defective battery , buy a new one and see what happens.
    07-20-14 12:37 PM
  9. sesita's Avatar
    What if i buy on Amazon would it be the original one ?
    07-20-14 12:39 PM
  10. anon721037's Avatar
    Don't think it matters, as long as it's a good one.

    Posted via CB10
    07-20-14 12:43 PM
  11. sesita's Avatar
    I was using over a month and suddenly it happened when i plugged in.
    Before yesterday it worked perfectly
    07-20-14 12:43 PM
  12. anon721037's Avatar
    Ya sometimes things just go defective.

    Posted via CB10
    07-20-14 12:47 PM
  13. sesita's Avatar
    Thanks a lot for your help.
    I have guarantee over 3 years on this phone I'll go tomorrow in service center I hope they'll help me out.
    07-20-14 01:12 PM
  14. anon721037's Avatar
    Thanks a lot for your help.
    I have guarantee over 3 years on this phone I'll go tomorrow in service center I hope they'll help me out.
    Good luck, they might just give you a new phone.

    Posted via CB10
    07-20-14 01:21 PM
  15. Kamika007z's Avatar
    It sounds like you have a bad battery and need to have it replaced.

    Is there another one you can use to try?
    07-20-14 01:56 PM
  16. sesita's Avatar
    They give me the new battery now it works cool I'll hope nothing will change.
    07-21-14 07:22 AM

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