1. CrackBerry Question's Avatar
    Dear All:

    I have broken my phone after it fall accidentally on the floor, i have a back up in bbb format almost 2 months old on my laptop, now i have tried different softwares but all of them given the error "unable to fine an ipd file"????? All my contacts are gone and i very helpless, i want to extract them in a csv file or any other, please suggest me solution at earliest.
    09-04-14 10:20 AM
  2. jaydee5799's Avatar
    You need to cable your phone with a PC, open BB Link and restore the bbb file.
    09-04-14 10:25 AM
  3. diegonei's Avatar
    Sorry but you can't extract anything from backups. Try finding any BB10 device you can load your backup to.

    Here's how it would go (this is the quickiest way I can think off):
    1. Backup the device you borrowed;
    2. Link wil tell you which OS that device has; download the proper autoloader;
    3. Run the autoloader, it will return the device to factory settings;
    4. Do the setup as if it was your own and restore your back up;
    5. Download one of the many contact backup apps from BB World and backup your things to the SD card;
    6. Move the contacts backup to the PC;
    7. Run the autoloader again;
    8. Have your friend do the setup;
    9. Restore your friend's backup.

    You could, instead of using autoloaders, do a security wipe, but those can take anything from 1-5 hours. Autoloaders do the same thing in as much as 5 minutes.

    Best of luck!
    09-04-14 10:30 AM

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