Backup doesn't include photos and videos?

IS that right?

As some may know from other threads, my story in short:

Backed up old Q10, phone died, gave it back and got a new Q10, finally managed to do a full restore (from the old backup).

However I only realised later than my photos (and videos) were saving to device, not media card. Now I don't see them in the restored files.

Are they gone forever?

My friend has this same issue. I'd be interested in seeing a knowledgeable response to relay back to him

Posted via CB10

Anyone know?

Works fine for me. Make sure you have the full backup checked in link and not a partial backup of just say settings

Posted via CB10

How big is your backup file?

If it's a full backup, it should be rather large...

Have you allowed the restored device to "index" the media and populate the photo/video/music apps?

Posted via CB10

Originally Posted by AnimalPak200

How big is your backup file?

If it's a full backup, it should be rather large...

Have you allowed the restored device to "index" the media and populate the photo/video/music apps?

Posted via CB10

It was 11 something, I assume gig.

I have allowed the indexing, I think.... been a few hours

Bump///

11 Gigs sounds like it definitely included media files. It also should take a very long time to back up and restore.

Are you sure you did a full restore and not a app+settings partial restore?

Did you try doing a reset by holding down the lock key for 15-20 seconds?

If nothing shows up still... you might want to try using Sachesi to attempt a restore:

http://www.qtness.com/blog/?p=273



Posted via CB10

Originally Posted by AnimalPak200

11 Gigs sounds like it definitely included media files. It also should take a very long time to back up and restore.

Are you sure you did a full restore and not a app+settings partial restore?

Did you try doing a reset by holding down the lock key for 15-20 seconds?

If nothing shows up still... you might want to try using Sachesi to attempt a restore:



Posted via CB10

I don't honestly remember exactly how I did the backup.

I didn't reset, I got a new phone.

I don't have the old phone anymore. I do have the old backup on the PC still.

Would sachesi help?

I checked again, I have two backups from the same day.

one is 1.1gb and one is 10.5gb

I'm pretty sure I did the bigger one, but I may not have.

Is it advisable to restore from the bigger backup over again?

Help if you can

Yeah, go ahead and try to restore using the big one. If you want to be safe do a security wipe of your device before restoring, but be warned, the security wipe takes a while sometimes!

Posted via CB10

Originally Posted by AnimalPak200

Yeah, go ahead and try to restore using the big one. If you want to be safe do a security wipe of your device before restoring, but be warned, the security wipe takes a while sometimes!

Posted via CB10

Ok, I've gone and done it! Will take a while.

I didn't do the wipe, should I have?

What does the wipe do?