1. Uvais A's Avatar
    I am using BlackBerry z10 and when I updated to 10.3.1 my android files are not open it will automatically close when I open it what should I do??

    Posted via CB10
    04-12-15 11:23 AM
  2. baarn's Avatar
    Which android "files"? Have you tried deleting and reinstalling them?
    04-12-15 11:53 AM
  3. Uvais A's Avatar
    All type of apk files I tried to reinstall but same problem on all the android files

    Posted via CB10
    04-12-15 12:06 PM
  4. Carjackd's Avatar
    Delete the app, and reinstall the latest version of the APK

    Posted via my Canadian Passport
    04-12-15 12:11 PM
  5. Uvais A's Avatar
    I tried it but no use

    Posted via CB10
    04-12-15 12:42 PM
  6. baarn's Avatar
    What OS do you have exactly, type "myver " in your next post.
    04-12-15 02:23 PM
  7. Uvais A's Avatar
    Automatic android app closed-img_20150413_221618.png

    Posted via CB10
    04-13-15 11:46 AM
  8. baarn's Avatar
    So you have the official OS.
    If no Android apps are working, then all I can suggest is backing up your device fully using BlackBerry Link, make a second manual backup of all your important data by simply copying the files to a PC or SD card (make sure it's not encrypted!) and save any important text messages/ remember notes etc, and then reload your OS using BlackBerry Link. When you restore from backup using Link, don't bother restoring system settings nor any Android app settings, just configure the device as new.
    04-13-15 01:23 PM
  9. Uvais A's Avatar
    Thanks buddy. Now it's working well

    Posted via CB10
    04-14-15 12:00 AM

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