1. Tabassum Shah's Avatar
    Apps such as ebay keep going blank and won't open up, I have installed and reinstalled but same still facing the same issue,????
    any help would be much appreciated

    Posted via CB10
    08-19-16 04:51 PM
  2. Bla1ze's Avatar
    Are these Android apps you're having issues with?
    08-19-16 04:59 PM
  3. conite's Avatar
    What phone? What OS? Have you done anything lately that might have caused it (updates, new apps)?
    08-19-16 05:01 PM
  4. axeman1000's Avatar
    People have said Rogers Canada were having issues.

    Posted via CB10
    08-19-16 05:34 PM
  5. Tabassum Shah's Avatar
    Oh yes sorry completely forgot to add, I have a BlackBerry passport and I have downloaded most from playstore and tried amazon appstore too but just had this happen since few days??? Maybe it's the android runtime???any suggestions...

    Posted via CB10
    08-19-16 06:13 PM
  6. Invictus0's Avatar
    By "going blank", do you mean the apps minimize and show a faded icon?
    08-19-16 06:34 PM
  7. Tabassum Shah's Avatar
    Invictus0 when I click on the app instead of opening up it just disappears and takes me back to my blackberry homepage screen:/???

    Posted via CB10
    08-19-16 06:39 PM
  8. Invictus0's Avatar
    Invictus0 when I click on the app instead of opening up it just disappears and takes me back to my blackberry homepage screen:/???

    Posted via CB10
    It only happens with Android apps, right? What OS update are you on (Settings -> About ->Software Release)?
    08-19-16 06:49 PM
  9. Tabassum Shah's Avatar
    Invictus0 I have only got android apps on my phone and the software release is 10.3.2.2836??

    Posted via CB10
    08-19-16 10:49 PM
  10. Invictus0's Avatar
    Invictus0 I have only got android apps on my phone and the software release is 10.3.2.2836??

    Posted via CB10
    Do you have the runtime fix installed?

    Android Runtime update for BlackBerry 10 now available | CrackBerry.com

    If not can you install this, restart your phone, and then uninstall the apps that don't work and try a reinstall?
    08-19-16 11:09 PM
  11. Tabassum Shah's Avatar
    Invictus0 it seems that I already have the newest updated version of Android runtime on my phone,I still followed link you've provided to see if I still haven't got an updated version but it took me to the android runtime page in my phone, could it be due to playstore needing an update as I haven't updated that since I installed it last years??

    Posted via CB10
    08-20-16 06:27 AM
  12. Faizan Syed's Avatar
    Did you tried restarting your device? Press and hold both volume buttons simultaneously till you see the blackberry logo.

    Posted via CB10
    08-20-16 06:37 AM
  13. Tabassum Shah's Avatar
    Faizan syed, yes I have tried doing that too and a long hold for factory data reset but still no luck):

    Posted via CB10
    08-20-16 09:12 AM

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