07-20-15 08:05 AM
30 12
tools
  1. aussie99's Avatar
    Hey?

    I use the latest version of snap.

    Never seen this error before.

    Advice?

    Posted via CB10
    07-13-15 03:47 PM
  2. Bla1ze's Avatar
    • Try again to install the app.
    • Ensure the app is Android 4.3 compatible
    • Try a different app and see if it installs.

    The Android runtime is getting old and some apps, just simply fail to install now as they're targeting a higher API (Lollipop) than what is offered through the Android runtime. If other apps install, it's likely just that app. If ALL apps fail, you may wish to consider reloading the Android runtime or your OS.
    07-13-15 03:51 PM
  3. aussie99's Avatar
    TY for the quick reply Bla1ze.

    Sorry to be dumb, am I running any Android runtime? Is that was snap is?

    Posted via CB10
    07-13-15 03:53 PM
  4. thurask's Avatar
    What's your OS version?

    Posted via CB10
    07-13-15 03:55 PM
  5. Dunt Dunt Dunt's Avatar
    TY for the quick reply Bla1ze.

    Sorry to be dumb, am I running any Android runtime? Is that was snap is?

    Posted via CB10
    Android Runtime is part of BB10

    SNAP is an native BlackBerry app that should allow you access to Google Play.

    So the error happens when you try to run SNAP? Maybe delete it and download the latest version.

    But first just try a hard reboot.
    07-13-15 03:55 PM
  6. aussie99's Avatar
    Sorry for not mentioning. I'm running Q10SQN100-3/10.3.1.2744

    The error also says: please ensure you're running a compatible version of BB10.

    Posted via CB10
    07-13-15 04:00 PM
  7. aussie99's Avatar
    Dunt, it doesn't happen when I "run" snap. It happens when trying to install some apps via snap.

    Posted via CB10
    07-13-15 04:01 PM
  8. thurask's Avatar
    Sorry for not mentioning. I'm running Q10SQN100-3/10.3.1.2744

    The error also says: please ensure you're running a compatible version of BB10.

    Posted via CB10
    I have a feeling something happened to the actual Android installer app.

    To check if it's actually installed, what happens if you try to install any Android APK from the File Manager?

    Posted via CB10
    07-13-15 04:08 PM
  9. aussie99's Avatar
    Thurask, I have never done that. How would I test it?

    Posted via CB10
    07-13-15 05:39 PM
  10. aussie99's Avatar
    Bump?

    Posted via CB10
    07-13-15 11:24 PM
  11. Pdinos3's Avatar
    He's saying if you've ever downloaded an apk it would be in your downloads section in your "file manager ". If you haven't installed one that's there, try installing one and see what it says

    Via CB10 Runnin PassportSQW100-1/10.3.2.2339
    07-13-15 11:31 PM
  12. aussie99's Avatar
    He's saying if you've ever downloaded an apk it would be in your downloads section in your "file manager ". If you haven't installed one that's there, try installing one and see what it says

    Via CB10 Runnin PassportSQW100-1/10.3.2.2339
    '

    I've only ever used Snap to download/install android apps.

    I see some files with the letters "apk" in my downloads folder but they're from appas i installed such as instagram. I see a bunch of apk files with the work instagram.

    Meanwhile I can't install any apps with snap at all. I can search, find, download, but not install or update existing apps.
    07-16-15 12:44 AM
  13. rebroker2009's Avatar
    Just reinstall snap

    Blackberry Passport running 10.3.2.2339
    07-16-15 01:18 AM
  14. masterscarhead1's Avatar
    Just reinstall snap

    Blackberry Passport running 10.3.2.2339
    ^ That does nothing, ignore that comment
    The installer is part of the OS. If you tried to update the OS yourself in the past, you may have ****ed it up by either omitting it, or not installing the right version
    07-16-15 02:16 AM
  15. aussie99's Avatar
    ^ That does nothing, ignore that comment
    The installer is part of the OS. If you tried to update the OS yourself in the past, you may have ****ed it up by either omitting it, or not installing the right version
    I updated my current OS around 6 weeks ago. After updating I was able to instal new apps via snap without any problems. This problem only started a week or so ago.
    07-16-15 03:40 AM
  16. aussie99's Avatar
    Helpers wanted

    Posted via CB10
    07-16-15 05:06 AM
  17. masterscarhead1's Avatar
    I updated my current OS around 6 weeks ago. After updating I was able to instal new apps via snap without any problems. This problem only started a week or so ago.
    The runtime could have become corrupted for whatever reason
    Can android apps open?
    07-16-15 06:59 AM
  18. aussie99's Avatar
    Yes, eg: Waze opens.

    Posted via CB10
    07-16-15 07:03 AM
  19. masterscarhead1's Avatar
    Yes, eg: Waze opens.

    Posted via CB10
    If you download an apk and try to open it what happens? (not from snap)
    07-16-15 08:17 AM
  20. aussie99's Avatar
    Masters: I have no idea how to do so. Can you please provide and example?

    Posted via CB10
    07-16-15 04:52 PM
  21. masterscarhead1's Avatar
    Masters: I have no idea how to do so. Can you please provide and example?

    Posted via CB10
    Download any apk from your computer, let's say fb, instagram, google maps, etc
    Transfer to device
    Click on the apk under file manager
    07-17-15 10:50 PM
  22. yhamaie's Avatar
    Please try to install https://www.amazon.com/gp/mas/get/an...UvbUpU11797870 to see if an .apk application can be installed without any issue.

    Posted via CB10
    07-18-15 06:46 AM
  23. aussie99's Avatar
    Yham- I can't get the linked app to download... I'm going nuts

    Posted via CB10
    07-19-15 01:47 AM
  24. aussie99's Avatar


    Posted via CB10
    07-19-15 08:38 PM
  25. motec bb's Avatar
    The android installer is either corrupted or blocked.

    This happened to me once before.

    This is what you do.

    1. Make sure in the parental controls that the "install apps " isn't off.


    Then check to make sure in "Installing Apps" that the ability to install android apps is on.


    If all is good so far then the android installer is indeed corrupted.


    The best solution is to reload your OS, and in order not to lose info, I would just blitz to the latest leak. That's what I did and it worked.

    Q10 on 10.3.2.2204
    Attached Thumbnails "Android installer not found on your device"-img_20150719_221453.png  
    07-19-15 09:18 PM
30 12

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