All time silent my Z10. H E L P Please

Hallo, I have problem 2 day I reading solutions at crackberry forums and fix theme. I make wipe, setup complete, turn off device, restart device, pull battery 5 minute, reset notification profiles, make volume 50%, turn off lock screen notification, make new profile but nothing I have call and notification sound problem when anyone calling and writing message not ringing my phone ( help anyone please, I have blackberry z10stl 100-1 IS: 10.3.1.652 setup complete, tutorials are complate
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? Any one know how I make this?

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Connect your phone with the BlackBerry link then press reload

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Make sure your speaker works first
http://appworld.blackberry.com/webst...ntent/27226887


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Yes when I up volume in notification sound play and music play.

Link write me you must and setup, but I and setup :((

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Help help :(

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I delete my email account and problem resolved thx all :)

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