1. archieAPC Z10's Avatar
    After updating my Z10 to 10.3, my phone always turning off every time my built in apps like Facebook and Twitter and my browser are open at the same time. What might be the problem?

    APC via Z10
    07-03-15 08:02 AM
  2. harshik's Avatar
    I got the same problem.
    :s
    Got no ideas why this is happening...


    Posted via CB10
    07-03-15 08:08 AM
  3. Superfly_FR's Avatar
    hey archie
    did you update OTA or used a leak ?
    Have you verified all the apps are up to date within BBWorld ?
    07-03-15 08:11 AM
  4. dslocumb's Avatar
    In addition to verifying/reloading these apps, I would suggest a volume-key reset.
    07-03-15 08:16 AM
  5. archieAPC Z10's Avatar
    hey archie
    did you update OTA or used a leak ?
    Have you verified all the apps are up to date within BBWorld ?
    Nope never use a leak version. patiently waited for the official release of the OS.

    APC via Z10
    07-03-15 08:50 PM
  6. archieAPC Z10's Avatar
    In addition to verifying/reloading these apps, I would suggest a volume-key reset.
    How will I do that volume-key reset?

    APC via Z10
    07-03-15 08:51 PM
  7. jvictor77's Avatar
    Hold down both volume keys till the screen goes black and the BlackBerry logo appears. Then let go immediately. It's called a hard reset.

    Posted via Passport  The Beast!
    07-03-15 09:34 PM
  8. Pdinos3's Avatar
    Hold down both volume keys till the screen goes black and the BlackBerry logo appears. Then let go immediately. It's called a hard reset.

    Posted via Passport  The Beast!
    Only on non-stl100-1 devices. If device is stl100-1 they must hold power button down until the BlackBerry logo appears. Ignore all other prompts to restart or power off.

    Via CB10 Runnin PassportSQW100-1/10.3.2.2339
    07-03-15 11:33 PM
  9. archieAPC Z10's Avatar
    Thanks to all of you. If I do a hard reset, will my phone settings will reset as well?

    APC via Z10
    07-04-15 10:26 AM
  10. anon(9139985)'s Avatar
    Thanks to all of you. If I do a hard reset, will my phone settings will reset as well?

    APC via Z10
    No, all your settings will remain the same.
    Superfly_FR and archieAPC Z10 like this.
    07-04-15 10:29 AM
  11. Superfly_FR's Avatar
    No, all your settings will remain the same.
    Exact. Basically it's a "reboot, delete temp/cached items and read configuration from settings" process (simplifying here but you get the point).
    07-06-15 04:24 AM
  12. archieAPC Z10's Avatar
    Hold down both volume keys till the screen goes black and the BlackBerry logo appears. Then let go immediately. It's called a hard reset.

    Posted via Passport  The Beast!
    It's not working

    APC via Z10
    07-08-15 06:01 PM
  13. jvictor77's Avatar
    I should say 'till the BlackBerry logo re-appears'

    Posted via Passport  The Beast!
    07-08-15 07:10 PM
  14. Pdinos3's Avatar
    Stl100-1 hard reset is done differently. Hold the power button down until BlackBerry appears. Ignore all the other stuff about turning off or reset. Bypass that. Volume key reset doesn't work on stl100-1

    Via CB10 Runnin PassportSQW100-1/10.3.2.2339
    07-08-15 07:43 PM

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