1. mitsumshinehuz's Avatar
    Q5 users, have you tried installing the new update? , and if you did, can you tell me if it will work fine with mine?

    Posted via CB10
    02-21-15 03:55 AM
  2. Umaima_B_Dia's Avatar
    I have been on 10.3.1 since the first leak, it has been working fine. If your update size is big, just make sure to back-up and perform a security wipe.
    02-21-15 04:09 AM
  3. mitsumshinehuz's Avatar
    I have been on 10.3.1 since the first leak, it has been working fine. If your update size is big, just make sure to back-up and perform a security wipe.
    what's a backup and how to do it?

    Posted via CB10
    02-21-15 04:11 AM
  4. Umaima_B_Dia's Avatar
    Back-up is when you make sure your data is available even after you have deleted everything from your device. The process of deletion is called a security wipe.

    The back-up is kept on your PC in a .bbb format and is only usable on your BlackBerry device through a restore which you do after whatever reasons you deleted the data for.

    You can back-up through Link (the BlackBerry 10 desktop suite) or through Sachesi. If you are new to the BB10 ecosystem, it's advisable to stick to Link.
    02-21-15 04:16 AM
  5. mitsumshinehuz's Avatar
    thanks but if I wiped mine, will I have more space cause as you can see the userfiles and the system is taking about 4 GB
    10.3.1 and Q5-img_20150221_120049.png

    Posted via CB10
    02-21-15 04:18 AM
  6. AmritD's Avatar
    Clear your user files worth 2.1 GB. If you can not update even then. Try deleting a couple of apps. That should do it for you.

    Posted via CB10
    02-21-15 04:24 AM
  7. mitsumshinehuz's Avatar
    Clear your user files worth 2.1 GB. If you can not update even then. Try deleting a couple of apps. That should do it for you.

    Posted via CB10
    how do I clear them?

    Posted via CB10
    02-21-15 04:26 AM
  8. mitsumshinehuz's Avatar
    Clear your user files worth 2.1 GB. If you can not update even then. Try deleting a couple of apps. That should do it for you.

    Posted via CB10
    how do I clear them?

    Posted via CB10
    02-21-15 05:50 AM
  9. Rico4you's Avatar
    Hello having issues with 2 new Q5's with just factory apps. Got update notice but keeps stopping at 20% download stating error free up memory. Did security swipe, via Link and also via BlackBerry web and no luck..same error message! Any other solutions?
    02-21-15 10:56 AM
  10. AmritD's Avatar
    how do I clear them?

    Posted via CB10
    Move them to the media card.

    Posted via CB10
    02-21-15 11:53 AM
  11. AmritD's Avatar
    Hello having issues with 2 new Q5's with just factory apps. Got update notice but keeps stopping at 20% download stating error free up memory. Did security swipe, via Link and also via BlackBerry web and no luck..same error message! Any other solutions?
    Look under storage in the device monitor and see what is eating up your memory.

    Posted via CB10
    02-21-15 11:54 AM
  12. mitsumshinehuz's Avatar
    Look under storage in the device monitor and see what is eating up your memory.

    Posted via CB10
    how do I move them to the SD

    Posted via CB10
    02-21-15 11:56 AM
  13. panna_u's Avatar
    Use BlackBerry Link do backup data in you PC.
    My brother was able to upgrade his Q5 only via Link.

    Posted via CB10
    02-21-15 11:57 AM
  14. mitsumshinehuz's Avatar
    Use BlackBerry Link do backup data in you PC.
    My brother was able to upgrade his Q5 only via Link.

    Posted via CB10
    but I don't have a computer or a laptop at the moment

    Posted via CB10
    02-21-15 11:59 AM
  15. AmritD's Avatar
    how do I move them to the SD

    Posted via CB10
    Go to the file manager app and move the files to the memory card.

    Posted via CB10
    02-23-15 05:49 AM
  16. Rico4you's Avatar
    Finally updated via Sachesi both Q5's and working smoothly under 10.3.1 No issues.
    03-22-15 01:36 PM

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