1. Zmain's Avatar
    Hi B,

    Please provide me with solutions
    To rectify this issue, I can't use BBM at all cannot connect.

    Issue with BBM-img_20170307_014748.png

    Posted via CB10
    03-06-17 07:50 PM
  2. john_v's Avatar
    Are you able to do other things on your phone that require a connection (ie web browse or email)?
    03-06-17 08:05 PM
  3. Zmain's Avatar
    Are you able to do other things on your phone that require a connection (ie web browse or email)?
    Everything else is okay its only BBM
    Issue with BBM-img_20170307_015522.png

    Posted via CB10
    03-06-17 08:21 PM
  4. john_v's Avatar
    Looking at your screenshots, I'm assuming you tried uninstalling it?
    03-06-17 08:22 PM
  5. Zmain's Avatar
    Looking at your screenshots, I'm assuming you tried uninstalling it?
    I have been trying to update the app but I cannot un installed it won't let me.

    Posted via CB10
    03-06-17 08:29 PM
  6. john_v's Avatar
    Hmmm.
    Have you tried a reboot?
    03-06-17 08:31 PM
  7. Zmain's Avatar
    Hmmm.
    Have you tried a reboot?
    Yes many times.

    Posted via CB10
    03-06-17 08:35 PM
  8. Zmain's Avatar
    Hmmm.
    Have you tried a reboot?
    Notice BBM is not showing as an app that can be deleted on device monitor

    Issue with BBM-img_20170307_024051.png

    Posted via CB10
    john_v likes this.
    03-06-17 08:43 PM
  9. john_v's Avatar
    Boy...not having a BB10 device in front of me makes it hard. I'm all tapped out on ideas. Hoping someone else chimes in here so you can get your BBM working
    03-06-17 08:44 PM
  10. Zmain's Avatar
    Boy...not having a BB10 device in front of me makes it hard. I'm all tapped out on ideas. Hoping someone else chimes in here so you can get your BBM working
    Thanks!!

    Posted via CB10
    03-06-17 08:49 PM

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