1. csteinacher's Avatar
    My phone was stolen, my son broke his screen and went to IPhone. I wiped his phone and was going to use it. Both Z30. After the wipe, in the setup, it's telling me that the anti theft is on and to use the BlackBerry ID that the phone was set up with. I used my son's BlackBerry ID and it doesn't work. I tried mine and no luck. I signed into BlackBerry Protect with his ID and he has no phone even hooked up to it. Any ideas? Your thoughts are appreciated

    Posted via CB10
    03-18-17 10:37 PM
  2. mrfreeze's Avatar
    That's odd. It should be setup to one of your accounts.
    03-18-17 10:51 PM
  3. csteinacher's Avatar
    That's what I thought. Would it have anything to do with my Sim card and my phone being marked as stolen?

    Posted via CB10
    03-19-17 12:05 AM
  4. mrfreeze's Avatar
    That's what I thought. Would it have anything to do with my Sim card and my phone being marked as stolen?

    Posted via CB10
    Shouldn't be anything to do with your SIM card.

    I have to ask. Are you absolutely sure there isn't another email address that may have been used to set this device up?
    03-19-17 07:04 AM
  5. csteinacher's Avatar
    Both bought from SaskTel. One owner each

    Posted via CB10
    03-19-17 07:34 AM
  6. csteinacher's Avatar
    Actually his was a return, but how could he set his up under another?

    Posted via CB10
    03-19-17 07:35 AM
  7. mrfreeze's Avatar
    Strange. The only thing I can think is that when he received it, someone was already logged in and with a different BlackBerry ID and it was never noticed, until you wiped it.

    Either that or your son somehow used another email address for his BlackBerry ID.

    You may want to call BlackBerry Support at this point.
    BigBadWulf likes this.
    03-19-17 08:24 AM
  8. csteinacher's Avatar
    I didn't know that was an option. I'll see if I can locate the number. Thanks. I'll let you know what they say

    Posted via CB10
    03-19-17 01:18 PM
  9. Mathias Mayaka's Avatar
    How to block BlackBerry
    05-14-17 07:28 AM
  10. 1122334455667788's Avatar
    How to block BlackBerry
    You may want to elaborate on that question.
    05-14-17 08:54 AM

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