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naviwilliams
04-07-2007, 09:25 PM
Procedure
Step 1 Ensure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again.

If you don't have the CD that came with your Blackberry, the Software can be downloaded here (https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22).

Step 2 Download the file policy.bin (http://crackberry.com/files/itwesq/policy.bin) and save it in your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry).
Step 3 Wipe your Blackberry, creating a backup if necessary. Select Options/Security/Wipe on the Device.

If this option is unavailable, you may have to install the latest software on your Blackberry. You need to Download and install the latest Desktop Manger Software, then the latest Handheld Software. Connect your device, open the Desktop Manager, select Application Loader, and follow the prompts.

Step 4 Close the Desktop Manager if it is open.
Step 5 From the Windows Start Menu select Run..., and at the prompt type regedit. In the tree on the left hand side, navigate to:

HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager

Right-Click the Policy Manager Folder and select New/String Value. Name the value Path. Now, Double-Click the Path Subkey and set Value Data to:

C:\Program Files\Research In Motion\BlackBerry\policy.bin
Step 6 Open the Desktop Manager.
Step 7 Connect the Device.

Verification
Once complete, the Options/Security screen on your Blackberry should not contain references to an IT Policy, you should now be able to change all settings (including password prompts), and install Third Party Applications.

I've used this on my 8700g, & my 8100 Pearl, and it works!


***use as is, and am not responsible for data loss, or BlackBerry / PC corruption! Also, you could get dismissed for doing this!

FYI - Removing the I.T. Policy is really more for people that have bought a BlackBerry on eBay or something, and it came with an I.T. Policy and thus they can't install anything...***

fscipioni
04-13-2007, 07:51 AM
Hi,
what you have posted is interesting. In my case I've tried to connect my 8700c with a thinkOutside Shasta keyboard but after pairing it device asks to change the "deny" setting to "allow" on "keystroke injection". I don not have the "allow" option, I do not have a BES environment, I do not have IT policy listed under Option/security....... Yes I've bought the device on Ebay but they said it was new . Is there any way to check if there is any remaining of previous installation of a BES?. I've tried your procedure but no changes!!!!
May be I should update the OS? I have the V4.1.0.194 (Platform 2.0.0.90). Whould it make any difference?
Any advice would be greatly apreciated
Thanks

naviwilliams
04-13-2007, 08:08 AM
Welcome to CrackBerry.com!

From your device, go to Options \ Security Options \ General Settings. Once in there, what's near the bottom, on that screen, above 'services'?

fscipioni
04-13-2007, 09:16 PM
I have "Content Compression" inth eline avove Services in General Setting
Thanks

naviwilliams
04-14-2007, 07:45 AM
Ok, so no I.T. Policy is on the device. Something else must be causing this issue...

Maybe the O.S. update would help. But, I'd check with the manufacturer of the keyboard...

fscipioni
04-14-2007, 12:23 PM
Thank you for your help
This is really unusual
Regards

fscipioni
04-14-2007, 12:46 PM
Should I check the firewall setting?. Firewall is set to "enabled" and I cannot change it either

naviwilliams
04-18-2007, 08:54 PM
...you could, but I doubt that would help. I think the best option would be an O.S upgrade. Just my opinion...

veshi
05-21-2007, 01:51 PM
Hello --

I recently left my company, taking my BB Pearl with me. I'd like to remove the "Desktop" service (and the IT Policy). I'm assuming that these instructions will do that, but I'm a little concerned about the "wipe" functionality. Will I have to reinstall/reconfigure all of my applications? What about my "Address Book" and existing messages on the device? Is wiping the device the only way that this will work?

BTW, please allow me to preemptively apologize for asking questions that have undoubtedly been covered in other forums/posts. Thanks for any replies.

John Clark
05-22-2007, 01:42 AM
If you perform a backup you can restore everything afterwards from that backup. It would be best if you could get your old company to send you a blank IT policy and a reset of your firewalls.

The above poster had issues with his Shasta ThinkOutside keyboard. An OS upgrade will not fix the problem. This is due to a firewall restriction from a previous BES, although not included in the policy.bin. The blank policy in this thread does nothing to address the firewall issue. You can still end up with a restricted device even though you've applied the blank IT policy above.

veshi
05-22-2007, 11:16 AM
Thanks for the response, I'll try a backup (though, I have to admit, it still freaks me out a little).

My issue isn't with the firewall, it's with the overly restrictive password policy. Will the 'policy.bin' above resolve this issue?

Since I've been removed from the BES, it might be too much trouble to get my old company to fix things. It seems odd that there isn't a simple way to remove everything that came from BES once your user has been removed on the server-side.

fold
05-22-2007, 02:20 PM
Well, I think the point of the restrictions is for you to not leave a signal area or disable the radio and have free reign over a device that is possibly company property. A hassle, yes, but if you're a BES admin it probably helps you get more sleep at night.

johnsda01
05-22-2007, 05:30 PM
OK, so I've been strugling with the same issue for the last few days. Tried the virus.bin policy, the policy.bin policy, doing a security wipe, doing a javaloader -usb WIPE, all to no avail after I made the mistake of trying to charge my personal bberry at work.

So am I totally screwed? I have mostly everything up and running again with the exception of any form of IM (OZ that came with it or any other third party IM). Basically can't disable the firewall.

Plz help!!!

Artem
07-07-2007, 03:07 AM
Thats filthy...

naviwilliams
07-07-2007, 07:06 AM
Removing the I.T. Policy is really more for people that have bought a BlackBerry on eBay or something, and it came with an I.T. Policy and thus they can't install anything...

Anyway, try following the instructions again, BUT, on your home PC, a PC that is not connected to your work domain...


OK, so I've been strugling with the same issue for the last few days. Tried the virus.bin policy, the policy.bin policy, doing a security wipe, doing a javaloader -usb WIPE, all to no avail after I made the mistake of trying to charge my personal bberry at work.

So am I totally screwed? I have mostly everything up and running again with the exception of any form of IM (OZ that came with it or any other third party IM). Basically can't disable the firewall.

Plz help!!!

sfra
07-18-2007, 10:20 PM
Hi everyone

I had an IT policy that needed a password after 2mins of downtime. I followed the steps and it worked. The only additional things I needed to do was - restart the computer after the registry edit, and to make sure the blackberry connected with my computer - harder than I thought.

Thank you!

tgiannelli
07-18-2007, 10:52 PM
this is great it fixed what I needed it too... got rid of the password prompting. what I'm trying to do now is to enable the BT Syncing from this unit.

is there another policy.bin around that will do that? or am I pushing it :)

thanks!

Tom

kasperapd
07-19-2007, 05:02 AM
If you still have those BB's on your company BES and you are changing the policies without permission... then you may be looking for a new job soon. Most companies don't like this, and start firing people. Just FYI.

arronyb
07-27-2007, 11:20 PM
John what if your company doesn't have a BES and you got this off of ebay? Any suggestions on how to change the firewall?

Adam

rashfeather
07-29-2007, 09:19 PM
I ran the instructions in hope to remove some of the network socket blocks that T-Mobile as placed on my shiny new Pearl. Unfortunately, it not only didn't work but created a new problem:

Now the device requires the password be a minimum of 5 characters, and it requires a new password every few days!!!

Does anyone have another Policy.bin that doesn't have these password requirements?

naviwilliams
07-29-2007, 10:10 PM
If you got your device off eBay, and there is an I.T Ploicy on it, I suggest you remove it, with my instructions above. That was why I created this thread in the first place, and scenarios like this...


John what if your company doesn't have a BES and you got this off of ebay? Any suggestions on how to change the firewall?

Adam

naviwilliams
07-29-2007, 10:11 PM
The present Policy.bin has default password options. Something else much have happened during the update. Are the password options greyed out?


I ran the instructions in hope to remove some of the network socket blocks that T-Mobile as placed on my shiny new Pearl. Unfortunately, it not only didn't work but created a new problem:

Now the device requires the password be a minimum of 5 characters, and it requires a new password every few days!!!

Does anyone have another Policy.bin that doesn't have these password requirements?

rashfeather
07-30-2007, 09:25 PM
The present Policy.bin has default password options. Something else much have happened during the update. Are the password options greyed out?

If you mean under Options > Security Options > General Settings, no, not to my knowledge.

I'm still very new to blackberry, much less messing about with it's internals. Thanks for putting up with me!

naviwilliams
07-31-2007, 04:33 AM
In the same section (options / security options / general settings), scroll down, do you see IT Policy? If yes, and you're connected to BES, i.e. a work BlackBerry Server, then leave well alone - unless you want to be looking for a new job soon...

If you do see an IT Policy, and you bought your device on eBay or Craigslist, or something like that, then proceed to remove the IT Policy following my steps, step, by step...

Other than that, like I said, leave well alone...

rashfeather
07-31-2007, 06:40 AM
No, no IT policy settings. I bought this one from T-Mobile as my personal mobile, so I know it's not connected to a BES.

Unfortunately, by the time I had posted this, I had read and reread your directions multiple times, as well as performed the steps multiple times with the same results.

I'm not sure how to reset the Desktop Manager to the state it should be at the beginning of the directions. I have removed the registry key, of course, and restarted the desktop manager software. I did not go as far as to reboot the machine after removing the key.

Furthermore, does performing a Restore after the directions effect the IT policy? My suspicions say no, but I haven't found any confirmation of that.

naviwilliams
07-31-2007, 07:09 AM
Hmm, weird. the present policy.bin is basically a 'blank' IT Policy, i.e. no restrictions. I'd speak with your carrier, and explain the issue to them (and I quote: "Now the device requires the password be a minimum of 5 characters, and it requires a new password every few days!!!"), they should help you get it corrected. They might have to connect you with RIM; it's free when they do it...

Even if you reloaded the OS, that would not changed the IT Policy on the device...

rmjeeves
08-02-2007, 02:40 PM
Great information. Thank you so much. I have questions though:

1: If I go through the process and get rid of the IT policy on my Pearl will I have to redo the enterprise activation.
2: And if yes, will it again create the IT policy on the pearl (after re-activation).

By the way I got my Blackberrry (t-Mobile) from Ebay. Thanks again for the great information.

naviwilliams
08-02-2007, 03:04 PM
1 - yes, the admin would have to do it for you.
2 - yes, as soon as it connects to BES.

xanderw
08-13-2007, 04:07 PM
Hi,

Just got my 8800 for a few weeks, and although I was so happy with the build-in gps, the BB maps software is really disappointing. That's why i tried to install a third party application (several good ones on the market), but was stopped by the message that my IT policy is not allowing this...

I (think i) am on BES, in 'options/security options/general' I see a IT policy (named after my company). Although you recommend to stay away from this, isn't there an option to replace the IT policy with yours, download the 3rd party app, and replace it with the company IT policy again?
Plus, how do i backup before i try this? And will my account info of my email be deleted with the 'wipe'? (in other words: do I need to go to my IT people after a wipe, or will this continue to work?)
thanks!!

rcr682k2
09-02-2007, 02:26 PM
I had a similar program but the blank policy.bin file and wipe method wasn't fixing my issue. I was receiving a split-pipe error from one of the third-party apps that I was using AND I couldn't use BT sync either. Both issues related to the IT policies on the phone but unfortunately for me, and many of you I'm sure, there is a whole underlying problem that cannot be reversed by the wipe and policy.bin method. The problem starts when the BES administrator creates the IT policies for the unit. By default, many options default to a "blank state" which will be a huge pain for you it the BT policies and Wireless bypass policies were left in their default state. If that is how the policy was created then there is only one way to solve the issue. You must use a BES to create and push a new it policy to the device. This is not an impossible task to be honest with you. The catch is going to be either locating a server which has BES on it OR locating an IT person who has access to such a server. As for me, I purchased a blackberry from an ebay user and ran into policy issues right away. I downloaded and installed BES on one of my own servers, created the policy settings, and pushed them to the device. There is no programming knowledge required and the BES is a free download from RIM, so it shouldn't cost anything either. I would honestly say that anyone who comfortably navigates Windows should be able to acheive this.

John Clark
09-02-2007, 10:34 PM
How exactly did you "push" them to the device?

vette_25th
09-05-2007, 01:16 PM
Great thread...I am working with one of my Admin's to test on BES. I am sure I won't get fired even if we are 'BUSTED" ...LOL We are trying to enable Mass Storage Support.

k12s
09-13-2007, 03:52 AM
Great forum and thread...

My bb8800 has the identical symptoms as rcr682k2. The device does not show the Desktop Connectivity or Wireless Bypass Bluetooth services, and the split-pipe error occurs with 3rd party app PocketDay. Last month, the device was connected to a BES, however, I no longer work at the company (they let me keep the device as a thank you for my service to them :) ).

These actions have not corrected the problem:

Loaded latest Desktop Manager including latest 8800 device software
Regedit path update and Blank Policy.bin - removed IT policy reference, however, device is still restricted (i.e. bluetooth sync and split pipe
Device wipe and reload
2nd attempt to wipe, only this time with DM Application Loader/Erase Applications - virgin install (no restore), still did not show the BT services


Since my former company was acquired, I do not have access to a BES. Besides, why do I need a BES to push a policy? Wont the Regedit path/policy.bin suggestion do this?

Perhaps someone with BES access could post an updated policy.bin that includes Bluetooth services (dekstop connection and wireless bypass) and an unlocked firewall.

k12s
09-13-2007, 06:38 PM
Bluetooth services now appear correctly.

AT&T escalated me to their data services group, who escalated to RIM. RIM added me to a temporary BES, then reapplied a blank policy, which corrected the problem. Apparently, this is different than applying the policy.bin file through DM.

By the way, RIM had to contact AT&T to add a BES data plan before sending the IT policy via BES activation. After I recevied the new policy, RIM contacted AT&T again to deactivate the BES data plan.

wizard133000
09-20-2007, 10:09 AM
Thanks also works fine on a bb 7130e

bimmers888
11-09-2007, 03:43 PM
Please help me get the policy.bin, I am not able to down load it.

Thanks.

bimmers888
11-09-2007, 03:57 PM
Found it on the net.

Thanks.

dreecnai
11-21-2007, 09:58 AM
hey guys

thx naviwilliams for clearing this up. been not able to use a mediacard
now I can after deleting the IT Policies.

just wanted to let u guys know though that its not neccessary to wipe
the blackberry. it worked for mine just copying the bin file, editing the reg
then connecting BB to pc and starting desktop manager.

kensington
11-26-2007, 07:38 AM
The link to download the bin file is dead. Could you rehost it please?

Kenz

tmpent
11-26-2007, 10:22 AM
I also need to know how to get the autolock option off of my Pearl 8100. When I go to the specified place it doesn't give me the option to disable. HELP PLEASE!" This is a used phone bought off of ebay so I am violating no company policies by removing the autolock.

naviwilliams
11-26-2007, 11:43 AM
Strange! We're checking into it now...

jd#CB
11-28-2007, 09:39 PM
my old company gave me a blank policy. How do I use it to remove the old policy.bin???

BBTex8320
12-01-2007, 05:22 PM
Please help me with this. I am going nuts and have spent countless hours trying different things. I am not able to connect using the USB connection to the desktop manager. The computer does not recognize the BB device - states device not connected. Am not able to charge vis USB either.

BB 8320 - T-Mobile, unlocked, no IT policy against connecting to laptop, as I did it with the previous 7290.

I have a dell laptop and Desktop - on Windows XP SP 2. Tried it on both.
Have tried using the latest and previous versions of DM.
Have removed both versions and reinstalled them.
Have removed and reinserted battery
BB 8320 works fine execpt for connecting to computer using USB. Also reid Bluetooth, no luck. When I connect via USB, there is a secon of recognition that it is connected, but it vanishes quicky,

Can you help me with this?

:(

8700c
12-13-2007, 06:00 AM
i've tried to connect my 8700c with a thinkOutside Shasta keyboard but after pairing it device asks to change the "deny" setting to "allow" on "keystroke injection". I don not have the "allow" option,
Any advice would be greatly apreciated
Thanks

Please help :confused:

quadmud
12-13-2007, 04:06 PM
hi i am trying to install opera mini when it is installing it says unable to foward port due to it policy restrictions

i have tryed your policy removal and the phone wipes its self, i move policy.bin to the directory and when i get up the desktop manager and plug in my blackberry i get a message saying

error contact your system administrator

Old_School#CB
12-18-2007, 03:15 PM
Greetings. The detailed instructions on how to remove the I.T. policy restrictions were great. I followed the process step by step twice. The problem is, I still have the I.T. policy on my phone (8700G). The I.T. policy under options>Security options>General Settings has "Default" under the TI policy name. I did get the phone from a T-mobile employee. Could that have anything to do with it? Not stolen or anything! fully paid for (second hand phone). Can anyone help me? I don't know what to do. If I can't get my AIM, Themes, Etc (third party apps), I will have to get the stupid sidekick again. The S/K is pretty lame, but never gave me nearly as many problems as this little berry. Any help would be appreciated!
G$

naviwilliams
12-18-2007, 03:25 PM
Even though the I.T Policy is there, listed as 'default', that is the default (new) policy. Once a policy has been added to a device you will ALWAYS have something listed, and in this case 'default'.

As a test, try to do something that you couldn't do before. It should now work...

technofiend
12-21-2007, 06:43 AM
I used your policy.bin to remove a corporate policy that ended up
on my personal device after I connected to my corporate desktop
for a charge.

However passwords are now required to be longer than they used to be!
That's not an option under security, instead just toggling off the use of a password is.

So is this the fault of the blank policy.bin which has tighter restrictions, is it an aftereffect of my corporate policy the blank one doesn't undo, or is it the fact I've updated my device to 4.2.107? I think the longer password
requirement actually showed up BEFORE I upgraded the software,
but could be wrong.

naviwilliams
12-21-2007, 11:20 AM
It shouldn't be! I don't recall there be a 'password rule set' on the default policy.bin...

tsarria
12-29-2007, 06:48 PM
I have Pearl I got through eBay cause my older one finally broke, but on my other bb when i turned it on I had the net and my email...but with the pearl neither is there, and I cant load it or find a setting to activate. I tried uploading the latest bb software, but nothing...will removing the IT Policy take care of that?

Thanks, sorry if this is the wrong thread for this.

albertomtza
01-01-2008, 01:18 PM
I follow the instructions but my desktop manager is asking me for a password that I dot have what can I do with that, I already restart my computer???

GabrielEF#AC
01-05-2008, 03:32 AM
First time poster here...awesome forums! Quick question, I just used this method with my ATT 8100 (worked) :D and then decided to see if it would work with my VZ 8130 and it didn't take.:mad: Could the new OS 4.3 or desktop software 4.3 have something to do with that?:confused: Thanks for your help and insight!

- GEF

Chaser1337
01-09-2008, 05:44 PM
I had the same problem as well...I used a personal blackberry on my companies BES server and used the steps to remove the BES from my blackberry. One thing I would advice is being careful when you restore the backed up data to your wiped blackberry....i had a problem with the firewall setting on my jivetalk app finally tracked the problem back to my backup file. I recommend making sure the problem is gone before you reinstall all of the backup info. if the problem is still there its your backup file.

dj_north
01-10-2008, 08:21 AM
ok quick question... will this allow me to disable my firewall? i currently do not posses that option. If not then how do i go abou doing it?

Thanx

Chaser1337
01-10-2008, 01:48 PM
it won't let you disable it....but it did take the restrictions that were causing problems out.

deliverer
01-20-2008, 08:03 PM
I followed this procedure to remove my phone from a corporate plan to a personal plan. The problem I'm having is I cannot use the bluetooth sync from Desktop Manager. According to KB04132 it might be related to the policy not having the function turned on? It explains this under the Additional Info at the bottom.

When I goto Bluetooth->Options these are the services I see listed. I don't have desktop connectivity service. Should it be listed here. Can the policy in this thread be modified to reset this option to on?

Headset
Handsfree
Dial-Up Networking
Audio Source
A/V Remote Control Target

mlouisville
01-27-2008, 09:53 AM
First time post, and this IS an awesome forum. I just dumped my windows-based phone for an 8830 on VZW. I've had 3 or maybe 4 windows phone and just got tired of the reboot and a host of other issues. So, it got a crackberry and they put it on the network with my company's IT policy. So now they have disabled txt'ing and internet use. I'm sceptical to install this hack, but wanted a little advice.

I probably should post this somewhere else, but wanted to know if anyone on here knew how to fix a address book issue. When they installed the BES, it carried over my contacts in my company's address book, which are maybe 100, but I have over 500 in my personal address book and it won't sync with my home pc. I tried to do an import / export out of excel, but it didn't take all of the addresses (maybe 1/3). I thought about Cellubrite, but didn't know if anyone had used it or another app that I could get my home calendar & contacts over to this device.

So I bought it, but it has to wear 'their' policy...... yuck!

Thanks again to all who read or help. I very much appreciate the new device and love it!!! I'll never go back to windows-mobile again!

dawgsfan
02-07-2008, 12:15 AM
i just bought my pearl today and I can't access my camera, once I remove the IT policy will I be able to?

AIRWINGCH46
02-07-2008, 06:19 PM
true indeed...

cl65ame
02-07-2008, 08:20 PM
This even worked on my old 6280. Cool

nkwhite
02-10-2008, 01:41 PM
I've gotten lots of help from all of you. This is a great site and forum. I have a question about an 8100. I got the phone off ebay and all of the functionality works great except for email setup. I physically don't have the option to add or create an email address. My brother though there was an IT policy blocking it but there wasn't one listed. I tried this procedure anyway but still nothing comes up. If you could offer any insight I'd appreciate it. Thanks.

nicolas.navas@navasynavas.com
02-11-2008, 06:20 PM
I want to install google maps but I can not do it OTA. It has to be by transfering a file from the computer to my BB. The issue is that I have an IT policy that does not allow me to download files and installs them but to transfer them from my computer and install them.

Help

I really like Yahoo Go 3.0 and Google Maps

Regards

Desperate user that got its blackberry wiped out by the IT people which as well installed an evil IT policy.

mordo
02-14-2008, 04:22 AM
The remove IT policy work on a 7210? i tryit but the firewall setting is still there and enable..

Can someone help please?

pitbulldawgs05
02-17-2008, 07:59 PM
im a newbie but where do i see this main thread on how to remove IT

hopatz
02-18-2008, 05:03 AM
anyone success change the firewall from enabled to disable?
after sync new blank it policy then i check at options-status press b u y r , its showing :
voice usage - it policy enabled
data usage - it policy enabled

curveball
02-18-2008, 01:16 PM
Bought Curve 8310 off e-bay. Seller told me BES had been nowhere near the handset. Suspicions arisen when only e-mail option was to receive work e-mail when using Blackberry Enterprise Service.

Phone provider (Vodafone in the UK) and got Blackberry Internet Server put on my account. Message received and option appeared to set up e-mail using personal e-mail. Set up - everything worked fine (except MMS) for first 12 hours then e-mails no longer worked. Rang Vodafone, spent around 3 hours in total with technical person.

Technical person did the following:
1. Checked on the account to see if provisioned for
blackberry
service.
2. Checked to make sure email account is validated
and is working
correctly no errors with server.
3. Checked correct blackberry was registered.
4. Checked to see if provisioned
5. Deleted blackberry SOC and re-added again
6. Deleted Blackberry account and reset up
7. Checked provisioning again
8. Sent service book throughout


No service books arrived at any time. Cannot get device manager to install on PC, just stuck.

Stuck with device not working.

Any of your suggestions very much appreciated.

lawdogg
02-24-2008, 02:45 PM
If you wipe the IT policy, does that mean you can no longer sync the Blackberry to your work computer (would that just re-stick the IT policy back on there?) I want to do that so I can use the camera/GPS/etc., but I still want to be able to sync by Blackberry with my Outlook calendar at work, etc.

lawdogg
02-24-2008, 02:49 PM
How do they find out you did this? Just curious :) I mean, if they've got, say, 50,000 employees, are they doing audits, does it pop up as a flag to sysadmins, etc?

lawdogg
02-24-2008, 02:54 PM
If you just wanted to wipe the IT Policy temporarily (i.e., an emergency...you're in a car accident, you need to take a picture, etc.), the next time you sync the B-berry with work, does it just put the BES Policy back on? Is there a way to *prevent* that from happening? I appreciate your caveats, but note that Crackberry.com is for "users & abusers", right? :) How do sysadmins find out? Do they get alerts, or would they have to really be checking?

lawdogg
02-24-2008, 03:08 PM
...not to mention I still want to be able to get my work e-mail...!

ArchAngel028
02-27-2008, 02:15 AM
I want to install opera mini on my Pearl 8100 and it won't let me bc of IT policy. Will following these instructions help with that?

Posted from my CrackBerry at wapforums.crackberry.com

marklbollinger
03-08-2008, 02:20 PM
Thanks for the advice! My Blackberry is now mine again!!!

bootesey
03-12-2008, 08:06 AM
I applied this method to my 7130v and it worked brilliantly, many thanks for the post. The only thing that is permanently enabled now is the Firewall and I can't find a way of unlocking it at the moment, if I do I will post it here.

josst10
03-16-2008, 02:39 PM
I had 2 Pearls I had been wanting to put on eBay but did not want to saddle the new owner with a NINE character password from my old company...worked like a charm. :)

Thanks

wentreefgirl
03-16-2008, 07:17 PM
Ok, I have the 7510 off of ebay. I did the updates to present because my sim wasnt working in it. Ebay said it was pop it in and go. Ya right. Well now after the updates with all, the keyboard is locked and cant unlock it. I dont see an it policy there. Can someone please help. I feel so stuck.

cl65ame
03-16-2008, 09:50 PM
Ok... After having read through these posts I decided to check something. I successfully removed the it policy from my old 6280 and then inadvertently plugged my curve into the computer before removing policy.bin. Now I cannot disable the firewall as it is now locked ON. There is something in that "BLANK" policy that is locking the firewall on. My curve has never been on a BES. This seems to be a side effect of the policy.bin application.


Navi. Any suggestions?

Posted from my CrackBerry at wapforums.crackberry.com

cale_aguilar
03-18-2008, 06:21 PM
Hi :),
One question, I followed this steps and , I can download tree party aplications . But, now some aplications must connect to Internet like EQO Mobile, service messenger, and a Message appear, "The application has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT Policy"...so, please let me know steps to solve.
thanks,

wildeklave
03-19-2008, 09:05 AM
I ran the process and it fixed my blackberry

but....

I bought eworks and cannot get it to register.
error message:
"The application dynoplex_eoffice has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy"

Oouter
03-21-2008, 03:50 PM
I'm experiencing the same problem on my Rogers 8310, when trying to connect with a third party appliction that requires a connection to the network, it is also giving the following message:

"The application (appname) has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy"

Also I am unable to turn the firewall off, and the password must be changed on my device weekly.

yogi
03-22-2008, 04:20 AM
Thank you NAVIWILLIAMS for the help.

wildeklave
03-26-2008, 02:08 PM
Does anyone have an idea on how to help for my issue 2 posts above?

I am working with Dynoplex and they seem not to know either.

ricky_ifa
03-26-2008, 02:35 PM
How do you remove the fire wall notifications for the html email viewer. Some of my emails are not fully shown as my blackberry says that the information is outside of the firewall policy!!?? Has anyone got any suggestions?


Thanks in advance

cjohnson481
03-26-2008, 11:00 PM
if my friend has a 7250 and im trying to wipe her handheld, can i plug it in to my computer and not mess with anything on my 8830?

ramjaane1983
03-30-2008, 01:15 AM
hey.... naviwilliams Thanks soooo much . After browsing the web for 3 hrs , I was able to use your way on remove It-policy and it was very very successful. everyone else said its impossible. thanks so much for the post.

wildeklave
04-03-2008, 03:37 PM
I got my answer last night.

http://forums.crackberry.com/f79/remove-policy-restore-factory-default-14579/#post226737

dtack
04-14-2008, 08:46 AM
Hey guy's,

My review question. I have a BB 8700r (4.1.0.284) previously registered under a enterprise server with an IT policy which it seems has removed my ability to connect with DM 4.3 via bluetooth (laptop using xp drivers and connects to device fine).

My summary question is...

If I follow the instructions in the initial post, will I

1. gain the ability to synch with bluetooth
- after policy removal, will Desktop Connectivity and Wireless Bypass show up under the Bluetooth options?

2. I have installed the DM software using the first option of Enterprise server that has a secondary option of using Desktop Redirector instead. Do I need to re-install the DM software using the Internet option explicitly?

3. I currently do not have an active data plan on the device pending resolution of such things which will determine whether I hold on to this or get something else. Does an active data plan need to be in place to facilitate any aspect of the process to be followed?

I think that's it. In my research I see alot of people with intelligent questions on tough problems and it's great to think that we can find answers within forums such as this.

Thanks in advance!!

jsanders
04-14-2008, 08:49 AM
1. Should be ok, but you will have to wait and see
2. Uninstall and reinstall DM withOUT Enterprise.
3. No.

Good luck.

Jayleezi
04-14-2008, 02:15 PM
my gf just got a bb 8800 that was in the lost and found at work and after 30 days no one claimed it so i got it and gave it to her. after the 10 password limit the bb was wiped clean. i put a new password in and switched out her sim card. it works fine except there is a little red lock where you go to change the security options to turn off the password unlock not letting me access that feature. t mobile told her it was because it is a "corporate bb." is that what you mean by IT policy and can i follow these steps to fix that problem? also is that the reason that she cannot access the internet?

mhill5
04-22-2008, 09:13 PM
I have an IT Policy on my 8703e for verizon wireless. I bought it off ebay, but I have been having a hard time removing the IT Policy. I have it synced to my Macbook Pro. I can not access BB Messenger. Any suggestions?

John Clark
04-22-2008, 09:52 PM
You need to use Desktop Manager which requires Windows/PC.

me2b
04-24-2008, 06:27 AM
which file contains my data that puts me back on my corporate network?

kennyboy81
04-24-2008, 07:00 PM
I am also having this problem with Opera.

I have wiped my BB, and reinstalled Desktop, then put in new policy.bin, and edited my reg, to no avail.

My error reads: "Application operette has attempted to open connection inside and outside ...not allowed by IT policy" yada yadda yadda.

I bought it off Ebay from someone who said it was from a company.

I have nothing under Security options that says anything about an IT policy, but next to my enabled Firewall, it has a little red lock.

Followed the directions, but no result. Help?

BIGDAR2000
05-06-2008, 12:25 PM
for my it policy i have default how do i change this to allow me to download third party apps. ?
Any advice would be greatly appreciated

cboogie666
05-13-2008, 09:04 PM
thanks the info you provided was what i needed.i installed unite and my browser wouldn't work.

Spanky25
05-17-2008, 04:24 PM
I just want to make sure I do this correct. What do I name the value under the New/String path? Can I name it anything?

hypermint
05-26-2008, 12:36 AM
ive been having the same problem with sprint tv and mundu. what i did was go into the options>security options>certificates and that will load up all the certs you have on the device and i click on the ones with the red X and set them to trusted and it works fine after that. not sure if that helps at all.

Spanky25
05-26-2008, 07:52 PM
Sweet! That worked. Thanks Desi. Rock!

juelze
05-27-2008, 12:18 PM
Hi there,

My 7130e had a BES Password IT policy that I was able to remove using the profile.bin file and some other steps I read on Crackberry.com. Anyway, every time the phone is locked I see the following message on the background:

Research In Motion Ltd.
Please return to RIM
Phone # (519)888-7465
295 Phillip St
Waterloo Ont

Any idea how to remove it? I reloaded the OS and it got rid of it until a day later and it came back.

Thanks in advance for any advice!

-Juelze

hellsop
06-02-2008, 08:52 AM
Hi there,

My 7130e had a BES Password IT policy that I was able to remove using the profile.bin file and some other steps I read on Crackberry.com. Anyway, every time the phone is locked I see the following message on the background:

Research In Motion Ltd.
Please return to RIM
Phone # (519)888-7465
295 Phillip St
Waterloo Ont

Any idea how to remove it? I reloaded the OS and it got rid of it until a day later and it came back.

Options::Owner will/should allow you to edit that text. My limited experience with the security policies is that they set this text but don't often enforce it.

maverick262
06-07-2008, 10:19 AM
I did everything described here and still can't disable the firewall. I am on BIS and have never been on a BES with my 8320. My PIN is 2424123A.

Posted from my CrackBerry at wapforums.crackberry.com

Gabriel.P
06-11-2008, 04:20 AM
Can this procedure be done on a mac??

Gabriel.P
06-11-2008, 05:04 AM
can this be done on a mac?

Thanks for your help.

cl65ame
06-17-2008, 12:23 PM
Ok.... I have asked this before but never received an answer. I have an old 6280 that was on a BES with an IT policy. I did the above mentioned perocedure and it worked like a charm. YAY....

NOW. I inadvertantly plugged my 8310 curve into the same computer to load an app. without removing the Policy.Bin file from the directory. In theory this should do nothing BUT Now I cannot access my firewall or change the status of memory cleaning. These were both available to me prior to this. The Curve has never been on a BES and was mine right out of the box. It is unlocked as well.

How do I get rid of these restrictions?

There is no IT policy listed on the phone.

iknownothing#CB
06-25-2008, 04:06 AM
Hi there,

1 have 2 problems....

1- I have just bought an 8310 from Ebay, everytime i want to unlock my keypad I have to enter a password.... it still has the company policy on it from the last owner which means I can't get rid of the password stage....

I have read the threads that tell you how to wipe the IT policy... which leads me to my next point....

2- I have been trying all day to load PocketMac (i have the latest Macbook that runs on Leopard) but its not working... Ive tried different drives but nothing helps.....

so basically Im stuck between a rock and a hard place...

I need to get the pocketmac up and running first... but once that is running, can I still use the same procedure that is posted to delete the company policy?

raemax08
07-01-2008, 10:06 PM
Navi-
Thank you! Thank you! Thank you! I downloaded the BB Unite program and it TOTALLY wasn't for me. It screwed up my browser and all of the other problems that everyone else had. I followed your directions of removing an IT policy and now my BB is ALMOST back to normal. There are still some apps I need to reinstall, but at least I have my browser back. Your directions were perfect-Thanks again! :D

kevininaz
07-07-2008, 04:39 PM
I have a Verizon 8703e, and I'm trying to remove the IT policy usgin this method. I have Desktop Manager 4.5 installed, and I can establish a connection to the phone, and do a backup, the application then starts to search for updates to the application on the phone, but it hangs there, and never comes back. Can anyone help with this?

jones100001
07-12-2008, 01:58 PM
I have a Verizon 8703e, and I'm trying to remove the IT policy usgin this method. I have Desktop Manager 4.5 installed, and I can establish a connection to the phone, and do a backup, the application then starts to search for updates to the application on the phone, but it hangs there, and never comes back. Can anyone help with this?

did you update the handheld software as well?

tnygigles66
07-16-2008, 01:44 AM
my issue is, i can get the it policy off as well as the firewall lock, but when i sync with DM it locks again. i uninstalled the DM and the enterprise option comes off the DM until I restart the computer, then it's there again. where the **** is this thing?

tnygigles66
07-16-2008, 01:49 AM
here are some screen shots,
good and how i need it.
http://i157.photobucket.com/albums/t55/tnygigles66/goodDM.jpg

tnygigles66
07-16-2008, 01:50 AM
bad and don't know why it's doing that.
http://i157.photobucket.com/albums/t55/tnygigles66/baddm.jpg

tnygigles66
07-16-2008, 01:55 AM
notice the downloads link at the bottom left?

zyndurai
07-18-2008, 05:12 PM
Works like a charm. I just loaded the policy.bin file since the v4.5 had IT policy from Orange or something and it kept asking for password. After applying the blank policy.bin with the method provided, that went away. Really great resouce, thanks again for the post. Helped a lot!

jones100001
07-18-2008, 06:29 PM
fellas, I was able to remove IT policy using the instruction provided but Firewall is still enabled and I can't disable it. Any method that I can use to unlock that feature?

SimeonAS89
07-18-2008, 07:04 PM
is it just my imagination or did that Download Links just appear? Mine did, I haven't updated since I first found DM 4.5

rkriger
07-19-2008, 11:28 AM
Hello Navi

On the step you mention about "Name the value Path", what name do I give it? anything? Also has anybody tried this on a 8820?

rkriger
07-19-2008, 12:24 PM
Hi Navi!

The process worked perfectly on a 8820! Thanks for breaking my chaing to stupid corporate IT policies! I can now use my microsd card for MP3s!!!!!
:)

Pete6
07-19-2008, 12:28 PM
I have not actually tried this solution but I was fooling with Javaloader (delivered with JL_Cmder) and it would seem that this RIM developped program has a command line switch to reset the IT Policy to factory settings.

Issuing a Javaloader -? command delivers all the Javaloader options including this one
resettofactory
Reset IT policy to factory settings

The code below invokes the above should you wish or, you can download the attached zip file which contains the same code.
cd c:\progra~1\jl_cmder
javaloader -u resettofactory

As I said at the top of my post, I have not actually tried this but one of the attached files shows all the Javaloader options.
You will neeed Javaloader,exe on your system in the specifid folder for the batch file to work and the best way to do this is to download JL_Cmder from here JL_Cmder Javaloader Utility (http://www.blackberryfreaks.com/JL_Cmder.html) and then install it.

babukutty
07-20-2008, 07:25 PM
Thanks Navi!

foundinSEA
07-20-2008, 08:14 PM
Tried the jlcommander method that pete6 suggests and it works. So after a very late night trying to figure out the firewall problem I can suggest the following:

1.Download jlcommander
2.Download OS4.5 for whatever version blackberry you have (you may also want to download DM4.5 as well)
3.Install DM first then OS
4.Run jlcommander and have it resettofactory and follow the instructions
5.You'll be told to remove your battery for a handheld wipe (doesn't take long).
6. Just wait till your phone resets and check the firewall settings. It should be disabled.

This takes time to do and is a bit of a process but worked for my 8700r. Hope you find it useful. I don't remember the link for OS4.5 for the 8700 but I did find it ar blackberryforums.com (4.5.0.37). I'm sure its on this forum somewhere.

Posted from my CrackBerry at wapforums.crackberry.com

foundinSEA
07-20-2008, 08:19 PM
And I also did the accidental locking of the curve and the pete6 jlcommander suggestion worked to remove that locked firewall problem. Sorry for the 2 posts. No way to edit from the wap browser

Posted from my CrackBerry at wapforums.crackberry.com

3xile
07-23-2008, 02:37 AM
Thank You So Much :d

cl65ame
07-23-2008, 08:44 AM
YAY it worked on my 8310. Cool finally able to control the firewall.

8320 CrackB
07-24-2008, 07:31 AM
Thanks Navi
I used this information on a 8320 curve and it work great!

suedely
07-25-2008, 09:35 AM
So did unlocking the firewall using Pete6's process completely wipe the handheld? I'm on a BES, but would like to do the reset IT policy and then try the firewall removal listed above. Then install Google Maps and then get reconnected to my corporate BES. I understand the restore from backup, but since I'm on a BES I'm assuming that I will need to do the Enterprise Activation again. Mind you I'm a sys admin and I sit right beside the guys who own the BES server (so no firing will occur). ;-)

scroungey
07-26-2008, 01:46 PM
thanks, it looks like it will take awhile.

Garz
07-26-2008, 01:48 PM
thanks, it looks like it will take awhile.


Its a little confusing at first but once you get the hang of it, it does not take as long as you think but it will remove the IT policy.

azwillard
07-29-2008, 03:11 PM
Ok I am new to balckberry bought the 8830 off EBAY and it did have the IT restriction for data. So I tried the fix to upgrade to 4.5 and then run JL_Cmder but could not get it to open port so gave up. Tried the fix with policy.bin and it did work and I do not have the IT restriction but the firewall still has little red check and can not disable. Now whe I get email or text messages my unit does not vibrate and the red indicator light does not come on??? I really would like to clear out the IT restriction but can't get JL_Cmder to open port. Any ideas???:(



AZWILLARD

bb4temo
07-29-2008, 04:33 PM
OMG Navi! You are a genious! Thank goodness for cats like you. I was instructed that I could not get the IT Policy off my BB unless I called up my old job, connected with IT Support, and had them push something to my phone in order to remove the policy.

Man...your instructions worked in only 15 mins. Thanks again! Good looking out!

amazinglygraceless
07-29-2008, 04:39 PM
Try a forum search for CrackMem. Get the latest version, and ressettofactory while on 4.5 OS and that will remove the policy.

CrackMem 2.4 can wipe a device, it cannot resetttofactory.
And they are 2 entirely different processes.
As of now JL_CMDER is the best and maybe only option.

david1957
07-30-2008, 05:21 PM
Procedure
Step 1 Ensure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again.

If you don't have the CD that came with your Blackberry, the Software can be downloaded .

Step 2 Download the file and save it in your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry).
Step 3 Wipe your Blackberry, creating a backup if necessary. Select Options/Security/Wipe on the Device.

If this option is unavailable, you may have to install the latest software on your Blackberry. You need to Download and install the latest Desktop Manger Software, then the latest Handheld Software. Connect your device, open the Desktop Manager, select Application Loader, and follow the prompts.

Step 4 Close the Desktop Manager if it is open.
Step 5 From the Windows Start Menu select Run..., and at the prompt type regedit. In the tree on the left hand side, navigate to:

HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager

Right-Click the Policy Manager Folder and select New/String Value. Name the value Path. Now, Double-Click the Path Subkey and set Value Data to:

C:\Program Files\Research In Motion\BlackBerry\policy.bin
Step 6 Open the Desktop Manager.
Step 7 Connect the Device.

Verification
Once complete, the Options/Security screen on your Blackberry should not contain references to an IT Policy, you should now be able to change all settings (including password prompts), and install Third Party Applications.

I've used this on my 8700g, & my 8100 Pearl, and it works!


***use as is, and am not responsible for data loss, or BlackBerry / PC corruption! Also, you could get dismissed for doing this!

FYI - Removing the I.T. Policy is really more for people that have bought a BlackBerry on eBay or something, and it came with an I.T. Policy and thus they can't install anything...***


So I did all this - worked fine and I could download google maps. But now I can't sync with bluetooth and can't view attachments. How do I get those features back??

Thanks!

david1957
07-31-2008, 02:04 PM
"If the BlackBerry smartphone has an IT Policy that has removed the desktop connectivity service (located in Bluetooth Options), the BlackBerry smartphone will be able to pair, but will not be located by the BlackBerry Desktop Manager."

So how does one fix that?

darkslim236
08-01-2008, 11:17 PM
i'm new to blackberry and i want to to remove it policy from a 6230 and a 7230 from my old company,i'm lost on the step Download the file policy.bin and save it in your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry), i have the content manager and latest softwares downloaded. just dont know where bb directory is

amazinglygraceless
08-02-2008, 12:13 AM
(C:\Program Files\Research In Motion\BlackBerry), i have the content manager and latest softwares downloaded. just dont know where bb directory is

That is the directory

Miz.Michele
08-10-2008, 02:19 AM
OK, so I've been strugling with the same issue for the last few days. Tried the virus.bin policy, the policy.bin policy, doing a security wipe, doing a javaloader -usb WIPE, all to no avail after I made the mistake of trying to charge my personal bberry at work.

So am I totally screwed? I have mostly everything up and running again with the exception of any form of IM (OZ that came with it or any other third party IM). Basically can't disable the firewall.

Plz help!!!

I am now wondering if I have anything to worry about. I have a personal bb on bis and charge mine at work all the time...how can they install an IT policy just by charging?

hyunva1
08-12-2008, 03:34 AM
Removing the I.T. Policy is really more for people that have bought a BlackBerry on eBay or something, and it came with an I.T. Policy and thus they can't install anything...

Anyway, try following the instructions again, BUT, on your home PC, a PC that is not connected to your work domain...

i am having same problem with bb but it keep asking the password and i have no freaking idea what is the password. please help

hyunva1
08-12-2008, 03:39 AM
i just bought the bb from ebay. i am having problem with the it policy too, when i try to change the password it wont let me change also when i trying to upload the program thru desktop manager bb asking for the paswword which i do not have any idea
please help

foundinSEA
08-12-2008, 04:12 AM
About 2 months ago, I accidentally connected my personal BB (an 8310) to my corporate-issued laptop while on my company's network. Needless to say, my Curve got slurped up into the company's BES and had one **** of a restrictive IT policy installed.

FOLLOWING THE DIRECTIONS ON THIS THREAD WILL NOT RESTORE YOUR BB TO A PRE-IT POLICY STATE. You'll be stuck with a firewall you can't modify and some crazy prompts that appear anytime you use the web browser.

For the love of everything holy, follow the instructions in the below thread to remove any unwanted IT policy -- it works perfectly!

forums.crackberry.com/f2/new-how-completely-remove-policy-34665/

Good luck!

Echoing this post...the blank policy does not work very well. You'll still have that annoying lock and won't be able to disable the security settings for firewall. Use JL_cmdr (not sure of spelling) and reset to factory instead.

jasond4357
08-18-2008, 11:55 AM
i upgraded to 4.5 (.52 version) and fdownloaded the IT policy per this link. did a wipe and reinstall but i still have a red padlock by the password for everytime the phone is locked. is this part of the "default" policy per the link provided? any other ideas on how to remove it? this happened because i plugged a personal phone into a work computer. thanks!

normanfy
08-24-2008, 06:03 AM
try this. press any key to start it.


10 characters10 characters10 characters10 characters

Pete6
08-24-2008, 06:27 AM
try this. press any key to start it.


10 characters10 characters10 characters10 characters
All I got was a bue background DOS window with some garbagecharacters. EXACTLY what doe stis file purport to do? There were zero instructions or explanation of what this does or how it does it.

For me this makes it a VERY dangerous download. Expecially whnnavi has detailled precisely how to do the procedure.

Please supply some instructions and at least an explanation. Thanks.

normanfy
08-25-2008, 03:57 AM
All I got was a bue background DOS window with some garbagecharacters. EXACTLY what doe stis file purport to do? There were zero instructions or explanation of what this does or how it does it.

For me this makes it a VERY dangerous download. Expecially whnnavi has detailled precisely how to do the procedure.

Please supply some instructions and at least an explanation. Thanks.

Sorry for the trouble it caused. An explanation: The other day i tried to install some softwares into my 8820, but failed. The firewall and IT policy in the device just prevented me doing that. The firewall is always enabled, and with a small red padlock there, and it cant be disabled. IT policy is enabled too. Then i tried hard to google some possible solutions and i did find some, but none worked in my device, until i found this little thing off a Chinese website. Those garbagecharacters you got are Chinese characters, which may fail to show up in your pc.
Some instructions: this little thing is assumed to disable the firewall, remove the little red padlock and remove the IT policy. Just link your BB to your PC, back up with DM and double click It_policy.exe, then a blue window pops up, with some Chinese characters. Press any key twice and it will work. i did all this, and it really worked: the firewall was no longer locked, the red padlock disappeared. Option --status --buyr: No policy is enabled. However, all those resumed soon. i dont know why. but what interests me is that those softwares which couldn't be installed can be installed all right.
Btw, some antivirus softwares (e.g. avast! in my pc) may think it is a virus, actually it is not, it is not dangerous at all.

ds9780nl
08-25-2008, 04:50 PM
Some instructions: this little thing is assumed to disable the firewall, remove the little red padlock and remove the IT policy. Just link your BB to your PC, back up with DM and double click It_policy.exe, then a blue window pops up, with some Chinese characters. Press any key twice and it will work. i did all this, and it really worked: the firewall was no longer locked, the red padlock disappeared. Option --status --buyr: No policy is enabled. However, all those resumed soon. i dont know why. but what interests me is that those softwares which couldn't be installed can be installed all right.
Btw, some antivirus softwares (e.g. avast! in my pc) may think it is a virus, actually it is not, it is not dangerous at all.

Hmmm...:rolleyes:certainly sounds to good to be true for it to work that easy.
Any more guinea pigs out there willing to try?:D:p

markt2005
08-26-2008, 05:11 PM
Procedure

FYI - Removing the I.T. Policy is really more for people that have bought a BlackBerry on eBay or something, and it came with an I.T. Policy and thus they can't install anything...***[/B][/CENTER]

My friend gave me his blackberry curve for AT&T, he left that job and they didn't want the phone so he gave it to me. His curve was only allowed to use it for email, internet, and games. If i remove the IT policy will it unlock the other functionalities(camera, phone,etc) of the phone?

Also, I have T-Mobile - I understand i need to get an unlock code; once i get an unlock code I would like to be able to have the T-Mobile options (my faves) rather than AT&T what would i need to accomplish this?

All answers will be highly appreciated.

Natafas
08-27-2008, 09:55 PM
I have 5 Blackberry Curves recently bought (used) from a company that was switching from T-Mobile to Verizon.

So I followed the instructions to take the IT junk off the first phone and it was a success. Now when I try to take it off the 2nd off for some reason it is not working, giving some error.

Help is needed.

g000se
09-05-2008, 04:20 AM
worked a treat for me - nice one mate ;)

coachbeck
09-07-2008, 05:33 PM
Welcome to CrackBerry.com!

From your device, go to Options \ Security Options \ General Settings. Once in there, what's near the bottom, on that screen, above 'services'?

I am i the same exact situation. att/cingular 8700c I need to remove the IT policy. Under my services it says "no services"

How can I remove that IT policy? I bought it off ebay.

Thanks SO much.

amazinglygraceless
09-07-2008, 06:07 PM
I am i the same exact situation. att/cingular 8700c I need to remove the IT policy. Under my services it says "no services"

How can I remove that IT policy? I bought it off ebay.

Thanks SO much.

I would say start by reading Post #1 of this very thread

There is also this (http://forums.crackberry.com/f2/new-how-completely-remove-policy-34665/) thread.

I am curious however why you think you have an IT Policy if the phone is showing "no services".
That is what it should say if there is no IT Policy

Crucial_Xtreme
09-07-2008, 06:10 PM
I would say start by reading Post #1 of this very thread

Exactly, you will see what has worked for some and things that have worked for others. Good luck.

coachbeck
09-09-2008, 08:35 AM
I would say start by reading Post #1 of this very thread

There is also thread.

I am curious however why you think you have an IT Policy if the phone is showing "no services".
That is what it should say if there is no IT Policy

yeah I saw that AFTER i made this post. I know I am a jack--- noob.

I think I have an IT policy because right about the "no services" there is something that says IT Policy name: Default, Last Updates Dec. 3, 2007 6:19pm

And when I try and put a 3rd part app on here it says IT policy does not allow.

amazinglygraceless
09-09-2008, 09:19 AM
yeah I saw that AFTER i made this post. I know I am a jack--- noob.

I think I have an IT policy because right about the "no services" there is something that says IT Policy name: Default, Last Updates Dec. 3, 2007 6:19pm

And when I try and put a 3rd part app on here it says IT policy does not allow.

Thanks for following up with the clarification.
It seems you will need to follow the steps in this thread
or the other one I mentioned. Good luck and post back
here if you run into trouble.

RuMorInc
09-09-2008, 04:30 PM
new to the forums and read the whole thread.

Problem is as follows:
Backed up my pearl, downloaded and ran JML CMDR, wiped to factory, uploaded blank policy.bin and then performed a restore.

Performing the restore reactivated the firewall although everything else is clean and beautiful.

Is there a way to omit certain restore items to keep the firewall policy off? I've removed "firewall" and removed "policy" but it didn't work.

I'm aware of the Beta install and OS rollback solution but was hoping for something less intensive. I'm running the 4.3 OS and can handle the newbie comments. If there's no other way, I'll do it the 'Beta' way

Much appreciated

Apollo4g
09-11-2008, 03:59 PM
Worked perfectly for my 8800!!

Thanks!

exelant
09-18-2008, 09:54 PM
My question is: if one completely removes an IT policy, can that person then get into their BES system and do things like check email, etc., or is the IT policy pushed back to the device? I don't have an IT policy. My employer has begun to offer some of us access to our work email through our personal devices. I'm pretty sure this'll put an IT policy on my device, so I declined the offer.

Posted from my CrackBerry at wapforums.crackberry.com

chrisengler
09-18-2008, 10:29 PM
Naviwilliams - Thanks for your help. Your instructions worked exactly the way that they should for both my wife's pearl and my curve. You're the man!

ddf1995
09-25-2008, 09:59 PM
I did every thing what u requested to delete my BES I.T policy name it did not work. Any ways, on your instruction # 7 you Saied connect your devis
And Once complete, the Options/Security screen on your Blackberry should not contain references to an IT Policy, you should now be able to change all settings (including password prompts), and install Third Party Applications.

Ok I get that part but, connect it and site or I have to do some kind of procigers? place help. I was in my lap top for 7 hours still did not get it right? by the way i have 8820

ddf1995
09-26-2008, 12:25 PM
soto remove BES I.T policy what do i do after #7 ? conect my devis and what? do i have to synchronize? place healp i am stak on #7 thank you

ddf1995
09-26-2008, 02:20 PM
any one willing to help? place

ddf1995
09-27-2008, 01:14 PM
Hi I want to tall you if you have a blackberry with I.T policy name on it do not buy it. It is not possible to get read of it. I bought Maine from reseal store and has BES I.T policy name on it. I tried every thing what they suggested from A to Z did not work what rely confused me is after you fowl up all the steps which is up to #6 number 7 says connect your dives and that is it you now removed I.T policy. False I gest did that did not work. My question to u is we flow the entire step and finally connect the device then what? What is the next step to do? I now you have to select something to do something, place be clear on this if you can. Thank you

ddf1995
09-27-2008, 01:17 PM
Hi I gest want to tall u now no if you have a blackberry with I.T policy name on it do not buy it. It is not possible to get read of it. I bought Maine from reseal store and has BES I.T policy name on it. I tried every thing what they suggested from A to Z did not work what rely confused me is after you fowl up all the steps which is up to #6 number 7 says connect your dives and that is it you now removed I.T policy. False I gest did that did not work. My question to u is we flow the entire step and finally connect the device then what? What is the next step to do? I now you have to select something to do something, place be clear on this if you can. Thank you

mrfreeze574
09-30-2008, 11:40 AM
I created this tool that will automatically remove the policies for you. It basically automates the process that is listed here. It is only 140KB. If you have any questions you can email me at Mrfreeze574@gmail.com or reply to this thread I guess.

Jack Frost
10-04-2008, 09:54 AM
Thank YOU so much sir... I successfully removed my IT policy!

Now to re-install BBM!

Thsdrummer35
10-05-2008, 06:26 PM
This worked! Thank you so much. :)

grimeebeme
10-06-2008, 03:56 PM
i did the procedure you posted with new policy bin but now im getting a message for a new password and an address to return to rim.

blackberryjuice
10-11-2008, 05:36 AM
Hi, Im totally clueless about removing my IT policy. I have tried to follow your directions but when I click on the policybin link you have my computer asks me what I want to open the file with and it sayes its unable to open the file blah blah blah. lol. If you could please walk me through it. I would be very greatfull ill even give you my cell phone number and you can call me if you can help me out. thanx!!!!

Pete6
10-11-2008, 05:52 AM
The procedure here is not reccomended due to a RIM generated error in the policy.bin file. All the files that I have been able to find on the web have the same error. After the operation to remove the IT Policy, the Firewall remains locked. There is no known work around. I even called RIM and asked them how to remove an IT Policy and they told me that it could not be done. Oh yeah. Here's how.

The only valid way to fully remove an IT Policy is forst to be running an OS of version 4.3 or hogher or this procedure will not work. It may therefore be neccessary to upgrade the OS to 4.3 or better before proceeding.

If you are running OS 4.3 or better
All you need is JL_Cmder (http://www.blackberryfreaks.com/JL_Cmder.html). Sync your phone and do a Backup before starting. Once this is done, shut down Desktop Manager and run up JL_Cmder. From the main screen select menu item 5 (resettofactory). Follow exactly the instructions given by JL_Cmder and then wait until the phone has re-booted. Now do a Restore and you should now see that the Firewall (Options, Security Options, Firewall) now has no little red lock against it.

If you are running OS 4.2
Sync your phone and do a Backup.
Install and OS version greater than 4.2 (any version 4.3 or above will do). Check Options, ABout and read the 3rd line down.
Run JL_Cmder and select menu option 5
Follow the instructions exactly.
When the phone has rebooted check Options, Security Options, Firewall now has no little red lock against it.
Re-install your old OS
Do a Restore.

To downgrade, simply uninstall OS 4.5 (but keep 4.2 installed) from your PC and Desktop Manager will prompt you to ask if it should downgrade.

I know that this proceedure is long and tedious but it does work reliably.

shadiggy36
10-15-2008, 08:26 AM
cannot opin policy bin. unreadable. any ideas?

shadiggy36
10-15-2008, 08:27 AM
cannoy open policy .bin. Unreadable. Any ideas?

Brons2
10-20-2008, 02:22 PM
I am running into IT policy problems when trying to activate a unit that a user brought with them from another organization.

There should be an option to wipe only the organizational data from the unit without touching their personal items, when someone departs. Oh well.

I do have a BES, so I will try to back everything up, wipe, and then apply my IT policy, which is not very restrictive at all.

Brons2
10-22-2008, 12:15 PM
BTW that worked for me, although, getting all his personal stuff on there from the backup was a bit of a pain in the backside.

MRT007
10-28-2008, 09:17 PM
hello, quick question what application could i use to edit and view the contents of the policy.bin file? thanks in advance for the help.

elklau
10-30-2008, 03:33 AM
I'm using a 8707G with 4.2 OS. Since no 4.5 OS is available at this moment, can I upgrade to 8700 4.5 so as to remove the IT Policy using JL_Cmder and downgrade back to 8707 4.2 upon finished?

AthleticSupporter
10-30-2008, 08:56 AM
Are there any programs you can download on the blackberry that will not conflict with the IT policy?

Pete6
10-30-2008, 11:31 AM
The IT POlicy rules the BlackBerry. It is set up by the IT dept. to reflect the level and type of security that a particular company feels that it needs. Thus an IT Policy may at will be configured to disable the camers, prevent writing to the Media Card, turn off Bluetooth or restrict dialling to sertain numbers. There is practically noting that cannot be locked or forced or read with this tool.

txgrl
11-02-2008, 03:24 PM
I've had so many problems with my Blackberry Pearl. Once I removed an older IT Policy using your directions, everything seems to finally be working again. I can now access the internet as intended!! Yay!! Thanks so much for posting such great instructions.

dsmith1978
11-11-2008, 11:48 AM
I have the policy.bin from Blackberry, I can forward it to anyone that wants to get that damn red lock off!

mafiakid
11-11-2008, 09:34 PM
Made the mistake plugging my blackberry into my work computer to charge. Took it policies :(. These instructions work wonders and put my phone back to normal!! Thanks!

Posted from my CrackBerry at wapforums.crackberry.com

dominikm86
11-26-2008, 12:05 PM
The procedure here is not reccomended due to a RIM generated error in the policy.bin file. All the files that I have been able to find on the web have the same error. After the operation to remove the IT Policy, the Firewall remains locked. There is no known work around. I even called RIM and asked them how to remove an IT Policy and they told me that it could not be done. Oh yeah. Here's how.

The only valid way to fully remove an IT Policy is forst to be running an OS of version 4.3 or hogher or this procedure will not work. It may therefore be neccessary to upgrade the OS to 4.3 or better before proceeding.

If you are running OS 4.3 or better
All you need is JL_Cmder. Sync your phone and do a Backup before starting. Once this is done, shut down Desktop Manager and run up JL_Cmder. From the main screen select menu item 5 (resettofactory). Follow exactly the instructions given by JL_Cmder and then wait until the phone has re-booted. Now do a Restore and you should now see that the Firewall (Options, Security Options, Firewall) now has no little red lock against it.

If you are running OS 4.2
Sync your phone and do a Backup.
Install and OS version greater than 4.2 (any version 4.3 or above will do). Check Options, ABout and read the 3rd line down.
Run JL_Cmder and select menu option 5
Follow the instructions exactly.
When the phone has rebooted check Options, Security Options, Firewall now has no little red lock against it.
Re-install your old OS
Do a Restore.

To downgrade, simply uninstall OS 4.5 (but keep 4.2 installed) from your PC and Desktop Manager will prompt you to ask if it should downgrade.

I know that this proceedure is long and tedious but it does work reliably.

What if I got a Blackberry 7290. I can not get a OS higher then 4.1

hawkyfan
12-05-2008, 03:28 PM
Hi,

I read your post searching to remove an IT policy on an 8700r.

Not to discount your research and work but I found an easier way of removing the IT policy.

- backed up the device via dtm
- went to advanced mode of the backup
- on the right hand side I scrolled to policy and selected clear "policy"
which removed any original IT policies.

Just an FYI... Maybe things have changed in the past year.

Sincerely
Mike

cyberbaba
12-08-2008, 05:38 AM
Hi I tried all the steps however I get the following error "Failed to process IT Policy. Please contact your sys admin" when my Desktop Manager starts. The password option still has the red padlock besides it.

I would really like to disable the password option.

Thanks in advance.

Pete6
12-08-2008, 05:49 AM
Hi I tried all the steps however I get the following error "Failed to process IT Policy. Please contact your sys admin" when my Desktop Manager starts. The password option still has the red padlock besides it.

I would really like to disable the password option.

Thanks in advance.
Welcome to Crackberry.

You say you tried all the steps. Good but, there are alot of steps in this thread. Just what did you do please?

The message you saw means that you have moved or deleted the policy.bin file and Desktop Manager cannot find it. It looks in the place where the registry entry tells it to look. To eliminate the message, you need to remove the registry entry HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager.

Please get back here and we will try and talk you down to a safe landing.

Pete6
12-08-2008, 05:51 AM
What if I got a Blackberry 7290. I can not get a OS higher then 4.1
Then you have to get the Policy removed by the IT dept. that put it there or use the original method that naviwilliams lays out in his OP. However you may find that this results in your phone being left with a locked Firewall due to the error in policy.bin (a RIM bug btw).

ravisudhir
12-08-2008, 11:51 AM
I am new to Blackberry and originally got a 8820 used on ebay. I could not play audible files and was getting a firewall error and that's when I realized that there is such a thing as IT policy. I do not work for any company and this is personal phone. I tried all the steps detailed in this thread including JLCymdr, but that did not remove the policy. After lots of frustration, I decided that it was no use and I was able to return it to the ebay seller.

I still like the phone very much and so bought a brand new 8820 and over the weekend, installed OS 4.5 and audible softare. I was able to disable the firewall and was actually able to paly the audible files! I synchronized the contacts, etc and notice this morning that the dreaded firewall lock has come on again and I cannot disable it. I cannot play the audible files either. This is very frustarting and I do not know what to do.

Which part of the whole process should I do again?

Ravi

sjmanning
12-08-2008, 09:22 PM
We have invested some 5 hours of tech time in this issue. This BB BOLD (AT&T) has been unlocked. Never synced to anything.

We have attempted every fix published, including the one you posted herein. We are unable to remove the IT policies nor unlock the Firewall.

Do you have any other suggestions?

I am about to escalate this issue by communicating it to every senior IT exec with all the meaningful ISPs in the world.

Thanks much.

sjmanning
12-08-2008, 09:25 PM
Thanks for your suggestions.

We have invested some 5 hours of tech time in this issue. This BB BOLD (AT&T) has been unlocked. Has never been synced to anything.

We have attempted every fix published, including the one you posted herein to remove the IT policies and unlock the Firewall. We have not succeeded.

Do you have any other suggestions?

I am about to escalate this issue by communicating it to every senior IT exec with all the meaningful ISPs in the world.

Thanks much.

V8100P
12-09-2008, 05:06 AM
Followed original steps to try remove IT policy after purchasing pearl on the bay. When i go into DM and try to configure serial ports etc it says "device not found" No matter what i do or how many times i reinstall software. My ports are fine tho, they work with all my other devices and even charge my blackberry but for some reason when im in DM it says "device not found"

Any ideas or help would be much appreciated.

Many thanks

naviwilliams
12-11-2008, 12:34 PM
Did you try using the detect option? I wonder if the device has issues...


Followed original steps to try remove IT policy after purchasing pearl on the bay. When i go into DM and try to configure serial ports etc it says "device not found" No matter what i do or how many times i reinstall software. My ports are fine tho, they work with all my other devices and even charge my blackberry but for some reason when im in DM it says "device not found"

Any ideas or help would be much appreciated.

Many thanks

cbninja
12-19-2008, 02:34 PM
before i try this, can anyone answer the following:

i just got my blackberry from work. IT set up my e-mail on it (BES i assume) but now it also has the firewall/password policies on it.

Can i do any of the tricks listed here to remove the policy, but still get my work/corporate BES e-mail?

thanks

Idelgado782
12-27-2008, 07:56 PM
Honestly at this point I am just thinking about swapping my phone to a new curve with a new pin and esn

Posted from my CrackBerry at wapforums.crackberry.com

24vdimo
12-28-2008, 04:53 AM
every time i try to open the application loader or check for updates for the device through BB Desktop i get an error message on my computer: The Application Loader Wizard requires the BB Device Manager to be installed. Please contact customer support.

i just recently followed the steps and successfully removed my IT policy, allowing me to do away w/ my password protection bs

really just want to upgrade from 4.2 to 4.5, what's wrong here?

rubyblood
01-01-2009, 11:00 AM
ok for one if there is an it policy on your device and you dont have a bes admin and even if you do and the IT policy is on the device when u purchase what you can do is contact your carrier and they will verify the it policy is on device and they will get you to RIM to have the policy removed you risk destoring your device by doing other unsupported ways and if you bought it off ebay or a friend there is no longer a warranty so then you have no phone. be smart take the safe path when it comes to a blackberry with IT policy.

punk3dpolly
01-13-2009, 10:48 PM
Thanks sooo much it totallly worked!

TampaDude
01-22-2009, 12:38 PM
I had an old "bricked" 7290 that is no longer connected to any BES. Was able to reload OS 4.1 using DM, but it still had an IT policy on it that was mucking things up. The policy.bin registry trick worked perfectly! It's up and running with no restrictions now. I'm probably not gonna use it for anything because my Curve is 1000x better than the 7290, but it was an interesting experiment. :D

Dimmak
02-15-2009, 11:43 PM
Good...But I can't disable brandmayer(red lock present). Please help!!!

wizberg
02-16-2009, 09:51 AM
I am using bold 9000 now. But my company has an IT Policy for many things and one of them is preventing user to use Blackberry messenger and Windows Live messenger. I tried to wipe out the handset following the steps mentioned here and the BB is able to access everything.

However, I need to set up my work email account still on the BB and company is using BES, when I connect via usb to the Desktop Manager, the same IT policy kicks in and back to square one. Any advice how to get around the IT policy?

Saudade
02-18-2009, 04:28 PM
FYI to all. I upgraded my 8800 to a 9000. Used the procedure in the first post and successfully removed the IT policy from my 8800. :)

Google is a beautiful thing!! :) :)

neneloco
02-19-2009, 08:28 PM
you can also remove the IT policy by resetting your Blackberry to factory settings.

to do this you need to run command prompt.

you can just run cmd

then here are the steps one by one

C:\>cd program files

C:\Program Files>cd common files

C:\Program Files\Common Files>cd research in motion

C:\Program Files\Common Files\Research In Motion>cd apploader

C:\Program Files\Common Files\Research In Motion\AppLoader>loader.exe /resettofactory

Hit enter and let the phone do its thing. NOTE: everything will be wipped off ur blackberry.

(there is a space between loader.exe and /resettofactory)

fxstsb
02-20-2009, 05:57 PM
Should I check the firewall setting?. Firewall is set to "enabled" and I cannot change it either

You can change it if you have 4.5 or later and JL Cmdr. BUT.... it might come back if you reload files.

fxstsb
02-20-2009, 06:01 PM
OK, so I've been strugling with the same issue for the last few days. Tried the virus.bin policy, the policy.bin policy, doing a security wipe, doing a javaloader -usb WIPE, all to no avail after I made the mistake of trying to charge my personal bberry at work.

So am I totally screwed? I have mostly everything up and running again with the exception of any form of IM (OZ that came with it or any other third party IM). Basically can't disable the firewall.

Plz help!!!

Have you tried learning how to use JL Cmdr?

themans24
03-03-2009, 02:03 PM
I have an old company phone that was given to me for personal use but when i took it down to the store to get it switched to my account they said it had a "company lock" and couldnt do it unless the owner of my company came in to the store to give permission for it to be unlocked, would removing the IT Policy get rid of this lock?

squareEyes
03-03-2009, 05:42 PM
I dont generally write back to say thanks cos im a selfish man :) but you guys helped me sort out my stupid policy riddle blackberry! Shes now running purrrfectly!

Many thanks. :)

lamlamz
03-03-2009, 06:05 PM
I have made some small tutorial on how to remove the IT Policy using BES.
The rest of it could be found from other sites which I have also posted in my site

I could not add link, check out my signature.
Thanks.
Chee:D

lessthanjohn03
03-12-2009, 01:05 AM
Thanks man, that helped me out alot. nice and simple.

-John

berryjay
03-12-2009, 03:59 AM
I have tried it with my curve 8310. and it works.

gabe023
03-13-2009, 09:52 AM
:) you are the man for posting this, i work for att and i had a customer not on enterprise anymore and could not change the password option and this fixed that issue, thanks so much

odiggity
03-18-2009, 09:34 PM
i tried the policy.bin and it reported an error with the file. so i did the loader.exe /resettofactory and it works fine. The red lock is gone and I can change the firewall policy.

BUT

if i try to backup my profile, it puts the policy back on.

So i tried to do an advanced restore and only restore the address book, cuz that is all i really need. It STILL puts the it policy back on. I notice that there is an option for policy in the advanced restore, and it is unchecked. This always results in the policy being restored.

WTF, i feel like i shouldnt have to go through so much trouble with this thing.

So now i downloaded google sync and backed up my contacts, the did the loader.exe /resettofactory, again. loaded sync and downloaded my contacts and i'm done.

finally, i can listen to slacker radio


so to recap, if you fnid that the it policy is restroed, even when you do an advanced restore, here is what you can do to migrate your contacts:
1. download google sync and back all your contacts
2. reset the device to the c:\Program Files\Common Files\Research In Motion\AppLoader>Loader.exe /resettofactory
3. load google sync and sync. all you contacts will be there


on a side note, resettofactory doesn't exactly do a good job, it still had my phone number and all the installed apps

odiggity
03-19-2009, 06:39 AM
apparently it restores the IT policy any time i try to sync. i tried to do a backup, after i got everything working, and the firewall is enabled again with the little red lock.

seriously WTF!

zaker54802
03-23-2009, 11:20 AM
Do not do a full restore, it will restore the policy. Go into advanced and just select the contacts database to restore. That way you get the contacts but not the policy.

Or you can do the Google sync thing mentioned above.

bauman0711
03-27-2009, 10:54 PM
I've tried to follow all the directions. I've removed my old desktop software. Downloaded the latest version. Downloaded the policy.bin file but when I hook my blackberry up to the desktop software it just asks me for my password and nothing else after that. I had my Blackberry Curve on BES thru my employer but I've recently upgraded to the Bold and they've let me keep my Curve. I'm trying to remove the BES settings so that I can give the Curve to a family member but this just isn't working for me. Any ideas? :confused:

superpickle
03-28-2009, 12:22 AM
I've tried to follow all the directions. I've removed my old desktop software. Downloaded the latest version. Downloaded the policy.bin file but when I hook my blackberry up to the desktop software it just asks me for my password and nothing else after that. I had my Blackberry Curve on BES thru my employer but I've recently upgraded to the Bold and they've let me keep my Curve. I'm trying to remove the BES settings so that I can give the Curve to a family member but this just isn't working for me. Any ideas? :confused:

Nicely ask your IT department to remove the phone from the BES?

DarthBerry
03-28-2009, 01:17 AM
I had the same problem and verizon gave me a ticket number to contact RIM
They helped me to set the phone to the Factory defaults, i think I wrote the instructions somewhere I'll look for them but you will haveto use cdm (DOS)

p1nklady
03-29-2009, 03:30 AM
I bought my 8700g off ebay too and couldnt use Opera Mini cos of the it policy and couldnt disable firewall. i downlaoded the policy.bin that naviwilliams posted but windows said it was invalid blah blah blah. i follwed Pete6 and Foundinsea's instructions, downloaded and install JL_Cmder v19.0, followed the instructions and bam! my old 87009 works like a charm.

big thanks to you guys and everyone for their help. You rock!!!!!!!!

number34
03-30-2009, 06:40 AM
Has anyone been able to get this to work on a newer model BlackBerry? I have an 8900 and I've copied the registry settings, copied the policy.bin file, resettodefault using jl_cmder, waited for it restart, plugged it back in opened up Desktop Manager, but nothing pops up to update anything. So I click on Application Loader, and it finds no updates.

Any suggestions?

mpafr012
03-30-2009, 01:21 PM
Has anyone been able to get this to work on a newer model BlackBerry? I have an 8900 and I've copied the registry settings, copied the policy.bin file, resettodefault using jl_cmder, waited for it restart, plugged it back in opened up Desktop Manager, but nothing pops up to update anything. So I click on Application Loader, and it finds no updates.

Any suggestions?


To get rid of IT Policy you will need to resettofactory by using the run cmd. use cd until you navigate to the apploader folder and then type in : loader /resettofactory.


THIS WILL ERASE EVERYTHING ON YOUR BB and return it to out of box condition

slkennedy1977
04-01-2009, 05:00 AM
I bought my curve on CL, it has an IT policy i need to remove, although my device's mini usb port is broken..I need to connect my bb to my computer through bluetooth but i cant seem to get it connected...please help!!

simba65
04-07-2009, 12:48 PM
I followed these instructions several times, among others and the firewall would only be disabled temporarily.
I have added a few additional steps that worked for me,,, FINALLY!!

Things you’ll need before you get started:
•Be sure to have an uninstalled copy of the Blackberry Desktop Manager software.
•Be sure to have JL_Cmder.cmd.. THIS TOOL IS VERY HELPFUL BUT VERY DANGEROUS. BEWARE!!
•Download the file policy.bin

Next,
•Resync your device
•Uninstall Desktop manager.
•Run Regedit and navigate to: HKEY_Current_Users\Software\Research In Motion. Delete this entire key and reboot your machine.
•Next, reinstall Desktop Manager.
•Copy the downloaded the file policy.bin to your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry).
•Run Regedit and navigate to: HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager Right-Click the Policy Manager Folder and select New/String Value. Name the value Path. Now, Double-Click the Path Subkey and set Value Data to: C:\Program Files\Research In Motion\BlackBerry\policy.bin
•Reboot the machine again.

Now the fun part.
•Run Desktop Manager and connect the device. DO NOT SYNCRONIZE YOUR DEVICE AT THIS POINT..

•Run the JL_Cmder.cmd program and ‘hit any key to continue’.

•Next follow the instructions concerning your Blackberry Password options.
• BE VERY CAREFUL AT THIS POINT!!!

Option 5 will completely WIPE the device: OS and all! Once done, there is no turning back.
Option 6 will return the device to factory defaults. This option didn’t work for me.
•Once completed, the program will tell you to reset the battery on your device. At this point, your Blackberry is a paper weight.

Ok, now we’re ready to reload the OS on the device.

•Run Desktop Manager and be sure the device is connected. Don’t worry that the program doesn’t recognize that a device is connected. Again, the device is a paper weight now.
•In Desktop Manager, go to Application Loader.
•Click Update Software ‘START’.
•Follow the instructions. ***I recommend going to Advanced/Options to select the OS options you want installed on your device.
•ONCE THE DEVICE IS FULLY LOADED, DO NOT TURN ON THE RADIO!!!
•On the device, go to Options, Security Options, Firewall. The status should be ‘Disabled’. If not, then something is wrong. I had to perform these steps twice before I got it right.. If it is ‘Disabled’ then under ‘Block Incoming Messages’ click the ‘Enterprise Email’ box. This should prevent the old policy from being pushed back to the device.

•Back out of Options and turn on the radio..

At this point you should be good. I recommend checking the Firewall Status from time to time.
After MANY attempts, mine is working fine. Docs to Go, Audible and the player in the Sprint Music Store all work great.

Like the original post said, these steps should only be used on devices that are no longer being managed by a BES (especially if you value your job). Ie, a device purchased on EBay, of if you left your last company and they let you keep the device.

Good luck..

mpafr012
04-07-2009, 01:32 PM
Try this

open a DOS window on your pc usually by using run and type cmd, then push enter.

then type CD.. enter until only the c: prompt is showing

then type CD program files ( for windows XP) or <program files (x86)> <for windows vista> and press enter

Type cd common files and enter,

Type cd apploader and enter,

Type loader /resettofactory and enter. This will erase everything and return it to factory settings and data. This will remove the IT Policy in your Blackberry.

superpickle
04-07-2009, 02:33 PM
I've removed a blank it policy from two AT&T 8310's now.
They both had 4.2 on them to begin with.
I upgraded to 4.5 available from the blackberry website (via clicking on link from AT&T website).
Then I used jl_cmder's option 6 resettofactory
After the long reboot, policy was gone.
I then did a option 5 wipe and reinstalled 4.5 just to make sure it was completely clean since both phones came from ebay).

amofiav
04-07-2009, 03:49 PM
ty navi.

now i just need to track down some basic apps that for what ever arent' on the phone. include bbm. :/

donw35
04-09-2009, 05:25 PM
I try this and it worked great, removed the IT policy. Thanks

omrjln
04-10-2009, 02:27 AM
I've removed a blank it policy from two AT&T 8310's now.
They both had 4.2 on them to begin with.
I upgraded to 4.5 available from the blackberry website (via clicking on link from AT&T website).
Then I used jl_cmder's option 6 resettofactory
After the long reboot, policy was gone.
I then did a option 5 wipe and reinstalled 4.5 just to make sure it was completely clean since both phones came from ebay).

Thanks that worked like a charm

dmarti4444
04-11-2009, 10:54 AM
awesome info thks

omrjln
04-12-2009, 09:38 PM
I followed the steps and was able to successfully disable the firewall.

However, once I connected the device to DM and synced my stuff, the firewall was enabled again !!!!!!

What did I do wrong?

:mad:

trido
04-13-2009, 10:22 AM
Wow it's great to know. Thanks a bunch

ikeymo23
04-13-2009, 11:17 AM
i succesfully removed my IT Policy on my BB but now everytime i connect mine or anyone elses BB to my computer and run desktop manager the lock goes back.

omrjln
04-13-2009, 01:05 PM
i succesfully removed my IT Policy on my BB but now everytime i connect mine or anyone elses BB to my computer and run desktop manager the lock goes back.

Here is how it worked for me;

1- Synced my device
2- Reboot PC
3- Remove DM and any other reated info (registry key + program files folder)
4- Reboot PC
5- Downloaded & Installed DM version 4.5
6- Add the Reg key + Policy.bin file
7- Reboot PC
8- Download & Install wanted device OS to PC
9 Remove Vendor.xml
10- Wiped my device with JL_CMDR
11- Installed new OS through AppLoader
12- Under ‘Block Incoming Messages’ click the ‘Enterprise Email’ box.
12- Reboot PC
13- Connet to DM

I do not claim to understand why, but thi worked for me.

Hope it helps

ikeymo23
04-13-2009, 05:55 PM
Here is how it worked for me;

1- Synced my device
2- Reboot PC
3- Remove DM and any other reated info (registry key + program files folder)
4- Reboot PC
5- Downloaded & Installed DM version 4.5
6- Add the Reg key + Policy.bin file
7- Reboot PC
8- Download & Install wanted device OS to PC
9 Remove Vendor.xml
10- Wiped my device with JL_CMDR
11- Installed new OS through AppLoader
12- Under ‘Block Incoming Messages’ click the ‘Enterprise Email’ box.
12- Reboot PC
13- Connet to DM

I do not claim to understand why, but thi worked for me.

Hope it helps

i did easier just ununstalled deleted all rim folders on pc then just reinstalled and is all good now.........also rebooted pc after uninstall.....but thankx anyways

mykecruz
04-14-2009, 08:44 AM
hi i was wondering how can i remove the IT policy on my blackberry using my MAC. thanks!

Mike.Scott
04-14-2009, 09:17 AM
Ivan, great tip, it worked like a charm on my old 8320 Curve.
It was my old work phone and I got a replacement and wanted to give it to my sister who isn't on a BES.

One thing I did notice, if you do a new install install of the Desktop Manager, the registry key isn't created until the first time you launch the program. Once I did that, your instructions were perfect. I also had to tell the software to connect to my Curve via USB.

Minime2020
04-17-2009, 11:00 AM
Hey Man Thank You SOOOOOOOOOOOOOOOOOOOOOOOO much for the advice i saw about removing the IT Policy
Darn U are good
i just did it with my computer and everything went well it was easy now i download the msn messenger n lot more like themes etc thank you very much i have a BLACKBERRY 8310 CERVE And now im in love wit it all over again.....
thnak u very much

naviwilliams
04-17-2009, 12:40 PM
FYI - just so you all know, if you get the application CrackUtil, it's quicker and does more than just remove the I.T. Policy.

Do a search on CB for it...

MasterJerky
04-17-2009, 04:39 PM
Two yrs after this post your steps still work!! Thx! for posting!!

WWarthog
04-17-2009, 06:37 PM
O GofG:

Doe the same policy.bin work with all models? i.e. should this work with an 8800, too?

Darn firewall keeps me from loading Slacker (and gives me all sorts of Deny/Allow questions), yet when I try to disable the Firewall, a red dot next to "Enabled" tells me it's locked by some IT policy.

And yes, it's an 8800 from EBay...

Thanks in advance.

giulianog
04-20-2009, 12:47 PM
I just registered to this site simply to say "thank you". I've become crazy looking for something like this post for months, and now that my BB has become free from the dammit leftover IT policy from my old company, I love them both again.
No more pw paranoia! Bluetooth sync! Install & delete apps!
Still can't believe it...

pizzlefoshizzle23
04-21-2009, 07:51 PM
hey i have a troubleshooting question...i have never had any problems installing applications before and after i tried to re-install 'epocrates' (a medical reference program), i get a message saying "the application...has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed in your IT policy"

the funny thing is that this phone was bought from verizon for personal use and i never got this message the initial time i installed epocrates so can't understand for the life of me why i suddenly am firewalled within an IT policy. Any ideas or solutions?

Silvertree
04-22-2009, 01:09 PM
I can see how this would be very useful information. Thank you for posting it.

desktopwizard
04-22-2009, 01:33 PM
I have an 8830 that I was allowed to keep when I was laid off. It had an IT policy that restricted the use of bluetooth, forced the password to be at least 8 characters, removed media card support, etc.
I used your procedure and it removed the IT policy. I can now use bluetooth devices and have a media card installed that works. However, it forces me to change the security password every 4 days. Any idea what I can do about this/ If I had a choice, I would change it every 3 months.

tbs88
04-22-2009, 01:51 PM
True BBNewbie posting for first time! Had red padlock issue on my new 8330. Took it to Verizon Store to have remove last week and they couldn't I just got off phone with data support and they couldn't. After messing around i noticed that my media card was security password and device enabled. That generates that padlock on security password. Check to see if you have media card security enabled. See if that works for some of you. It did for me and I'm on the BIS.

bstephens08
04-25-2009, 07:40 PM
I have a new blackberry 8330 and I noticed when I got it that it has an IT lock on it. Having to type a password every time it times out is driving me crazy. I noticed you have a system for it but it is windows based, I have a Mac. Is there a program I can do to remove it from my Mac? Any suggestions would be appreciated.

Shadow.xXx
04-25-2009, 08:38 PM
I have a new blackberry 8330 and I noticed when I got it that it has an IT lock on it. Having to type a password every time it times out is driving me crazy. I noticed you have a system for it but it is windows based, I have a Mac. Is there a program I can do to remove it from my Mac? Any suggestions would be appreciated.

If it were "new" as you said, it shouldn't of come with an IT policy in the first place. If you "found" it, I would suggest handing it over to the carrier. But in the off chance that it does belong to you, did you try to hook it up at work? Where I used to work, we had a user who tried to sync his personal BB, which was a 8220, with his Outlook. On top of the fact that we don't allow that, the IT policy carried over to the device. We had to remove it from the BES and reinitialize his company issued device. Your IT department has to remove it for you.

Please forgive me if it does indeed belong to you. It's that we get many people who try to con us into believing it's theirs.

ysss
04-27-2009, 04:49 AM
@vrepair: i'd be interested to your solution to that problem as well.. my cousin got a bb like that..

rambo123
04-29-2009, 10:05 PM
hi i have just bought an 8703e off ebay and when i got it i charge it up and turned it on but bb messenger is block by some sort of it policy i download the policy file and did as it said in the first blog. but nothing happed after i followed info and under policy info it says default i have not yet turn the phone on through alltel yet but does that matter?

giulianog
05-01-2009, 09:00 AM
I tried the solution offered in this post but it only goes so far. If you had issues with bluetooth sync, or firewall locks, they will probably not be solved. The IT policy attached in this post was probably compiled on an older version of the BES IT policy tools and does not address all possible issues of a more recent IT policy stuck on your BB. I tried it and was not fully satisfied.

Best solution I found was to "resettofactory" the blackberry using JL_Cmder.
The full procedure is described on blackberryforums.com, search "67224-remove-policy.html"

To learn more about JL_Cmdr check blackberryfaq.com and search "How do I wipe the BlackBerry using Jl Cmder?" but DO NOT FOLLOW the Wipe process, rather the Reset to Factory process as indicated in the paragraph above. Maybe Wipe is just as good but I have not tested it.

Too bad I cannot paste links.
Best of luck.

Byrd-ie
05-01-2009, 09:35 AM
Just as a note, I have not tried the Jl_Cmdr process however here is what happened to me. I have my own personal BB 8830 WE and I wanted to get my work email (Outlook) on the BB so I made the mistake of connecting to my laptop at the office while on the network which downloaded the IT policy. The policy is a nightmare and no one could figure out how to get it off at VZ. Finally our IT guy sent me a bin file and once I reconnected to the desktop manager it removed the policy. This may not be feasible for everyone or anyone but just thought I would share

splateaux
05-01-2009, 09:52 AM
Sweet! Great post.

willdog26
05-01-2009, 09:01 PM
you saved me, worked like a charm, thanks for posting the procedure!

jalencastro
05-05-2009, 03:14 PM
O GofG:

Doe the same policy.bin work with all models? i.e. should this work with an 8800, too?

Darn firewall keeps me from loading Slacker (and gives me all sorts of Deny/Allow questions), yet when I try to disable the Firewall, a red dot next to "Enabled" tells me it's locked by some IT policy.

And yes, it's an 8800 from EBay...

Thanks in advance.

i have the EXACT issue, got my 8830 off ebay and i cant figure out how to remove the damn red lock firewall, tried a wipe and restore and still screws up....will try other suggestions posters have here....sigh :mad:

Mista Stringfellow
05-06-2009, 03:46 PM
Here's my problem I bought a bold and it had an IT Policy on it well I used jl_commander and did the resttofactory and it took the policy off but the firewall is still on here..is there anyway to get the firewall to disable..

Posted from my CrackBerry at wapforums.crackberry.com

oasissux
05-06-2009, 11:18 PM
I removed the IT Policy on an 8310, reset to factory defaults, unlocked it, but I'm getting an error message that reads: "Phone Not Allowed MM6". Antenna shows "SOS". Before it was unlocked, it said "Invalid SIM". I got the phone from a corporate liquidation, so I don't have much recourse. Hoping to make it more than just a fancy paperweight. Anyone have any suggestions?

ebridger
05-11-2009, 03:15 PM
I just would like to send a thanks out for posting the removal of IT Policy. I purchased by phone from a girl and realized I could not use it because of the IT Policy. I sucessfully removed it using your site. However, I went to download a You Mail Voice Appt to my phone and now I have a message saying The application YouMail has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT Policy. I can not use the phone now. I can not get into anything to even wipe it out. Please help

bpbrown
05-11-2009, 03:26 PM
I just would like to send a thanks out for posting the removal of IT Policy. I purchased by phone from a girl and realized I could not use it because of the IT Policy. I sucessfully removed it using your site. However, I went to download a You Mail Voice Appt to my phone and now I have a message saying The application YouMail has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT Policy. I can not use the phone now. I can not get into anything to even wipe it out. Please help

If you use the java loader which is downloadable from this site somewhere, I cannot direct you to it you will have to do a search. The exact same thing happen with me. It had an IT policy on it, I used the javaloader to reset it to factory setting and reinstalled the OS and my applications that I had backup'ed. It remove the red padlock and I had no IT policy. But when I wanted to installed an application I used the DM(4.6) and the IT policy and the red padlock returned, to make a long story short and I went through all the steps once more to reset to factory settings but this time I restored everything using the apploader not the DM. The IT policy and red padlock is gone and has not returned. It is a known issue that I have found if you remove the IT policy and connect again to the Desktop Manager the IT policy will return.

Some may beg to differ but this has happened more times than I have fingers and toes,( have friends who has pre owned Blackberries and I will installed something on their phone using the DM and viola the IT policy has returned.) so I eschew the DM altogether and load any apps or whatever using the apploader. That is my solution and it works for me.:)