[ItnStln]

Does anyone know how to dispute charges which were made as a result of my iTunes account being hacked?

[aawilson]

You should read the Apple support forums on this topic here:

Apple - Support - Discussions - Unauthorized Charges To My Itunes ...

It seems like iTunes has no phone support and getting through by email looks antagonizing. Also, they make a good point to contact your credit card or bank to investigate the fraudulent charges, not Apple. Sorry that happened, I wish I could help more but that's as much as I know.

[ItnStln]

You should read the Apple support forums on this topic here:

Apple - Support - Discussions - Unauthorized Charges To My Itunes ...

It seems like iTunes has no phone support and getting through by email looks antagonizing. Also, they make a good point to contact your credit card or bank to investigate the fraudulent charges, not Apple. Sorry that happened, I wish I could help more but that's as much as I know.

Thanks, aawilson, that helped. I DID call Apple Support and was told to fill out the form located at: Apple - Support - iTunes Store - Contact Us and they'll contact me after about 24 hours...ugh!

[scorpiodsu]

It's unfortunate that happened to you but this seems like it would be no different than you having to raise the issue with your bank/credit card company for a fraudulent purchase. First thing you should do is deauthorize all computers under your iTunes name so it can't be used anywhere else without re-verification.

[ItnStln]

It's unfortunate that happened to you but this seems like it would be no different than you having to raise the issue with your bank/credit card company for a fraudulent purchase. First thing you should do is deauthorize all computers under your iTunes name so it can't be used anywhere else without re-verification.

I've had only one fraudulent charge on a credit card, and it was back when I had American Express...in about 72 hours AMEX refunded me fully, it was basically headache free. I did de-authorize my other computers, so I hope that helps.

[ItnStln]

Well, I called back on Saturday, and spoke to a more helpful customer service rep. He directed me to Apple - Support - iTunes Store - Contact Us and within twenty four hours I received an e-mail reply. Yesterday afternoon my account was credited for the amount that it was charged. Hopefully no one else will have the same problem.

[scorpiodsu]

Well, I called back on Saturday, and spoke to a more helpful customer service rep. He directed me to Apple - Support - iTunes Store - Contact Us and within twenty four hours I received an e-mail reply. Yesterday afternoon my account was credited for the amount that it was charged. Hopefully no one else will have the same problem.

Glad everything worked out for you.

[ItnStln]

Glad everything worked out for you.

Thanks, scorpiodsu.

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