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07-30-2009, 08:52 PM
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| |  Can I switch a verizon BB to an alltel number?
Help! My husband's Alltel pearl is dead. I have an old Verizon 8830. Can I switch the 8830 to his number. Unfortunately the Alltel is a company account and he won't be in his office tomorrow to have his secretary deal with this. He will be traveling and needs a phone. Before I spend too much time trying to figure out how to do this, I figured you all could tell me if it can be done. Thanks!
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07-31-2009, 02:02 AM
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Quote:
Originally Posted by Libbeygold  Help! My husband's Alltel pearl is dead. I have an old Verizon 8830. Can I switch the 8830 to his number. Unfortunately the Alltel is a company account and he won't be in his office tomorrow to have his secretary deal with this. He will be traveling and needs a phone. Before I spend too much time trying to figure out how to do this, I figured you all could tell me if it can be done. Thanks! | Is this an Alltel converted account? Or is it still an Alltel account that has not been switched over to the VZW billing system? If it is converted, then no problem changing your plan. However, if it is still a heritage Alltel account, then you won't be able to do it with a rep who follows policy.
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07-31-2009, 09:14 AM
| | | CrackBerry Master Device(s): 9650 (Bold) 6.0.0.719 Carrier: Alltel Plan/VZW Device Pin: t of Ale...make it a Guinness | | Location: Fla and NC Join Date: Dec 2008 Posts: 1,112 Likes Received: 3
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Quote:
Originally Posted by tsguy52 Is this an Alltel converted account? Or is it still an Alltel account that has not been switched over to the VZW billing system? If it is converted, then no problem changing your plan. However, if it is still a heritage Alltel account, then you won't be able to do it with a rep who follows policy. | If I am reading between the lines correctly, YES, it can be done; but, NO, it is against VZW policy to do this if you are still on an Alltel plan. Good customer service?
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07-31-2009, 10:45 AM
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Originally Posted by i_hiker If I am reading between the lines correctly, YES, it can be done; but, NO, it is against VZW policy to do this if you are still on an Alltel plan. Good customer service?
Posted from my CrackBerry at wapforums.crackberry.com | OMG you can do it if you are converted. Your plan's features will change to support the VZW device (bb feature code, data provisioning), but it won't cost you extra. The Alltel system does not have VZW features nor does it talk to the VZW AAA, switch, and BB server.
It is not bad customer service - it is just not supported on non-converted Alltel accounts.
If it was bad customer service, then why would they allow you to change to a VZW phone when you are converted?
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07-31-2009, 10:49 AM
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Not to mention the headache it causes after your account is converted. For example: a BB storm showing up as an Alltel BB Pearl after conversion. We then have to submit a form and wait a few days just for feature changes to be correct now. Then call you back to let you know that your device is now showing correctly and we can add whatever vzw feature you'd like..
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07-31-2009, 10:57 AM
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Quote:
Originally Posted by tsguy52 OMG you can do it if you are converted. Your plan's features will change to support the VZW device (bb feature code, data provisioning), but it won't cost you extra. The Alltel system does not have VZW features nor does it talk to the VZW AAA, switch, and BB server.
It is not bad customer service - it is just not supported on non-converted Alltel accounts.
If it was bad customer service, then why would they allow you to change to a VZW phone when you are converted?
Posted from my CrackBerry at wapforums.crackberry.com | I never said it was bad customer service. You stated "you won't be able to do it with a rep who follows policy." I understood this to mean it could be done by a rogue rep who wanted to take care of the customer.
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07-31-2009, 04:02 PM
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Quote:
Originally Posted by i_hiker I never said it was bad customer service. You stated "you won't be able to do it with a rep who follows policy." I understood this to mean it could be done by a rogue rep who wanted to violate company policy. | Fixed that for ya.  |
07-31-2009, 04:24 PM
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Quote:
Originally Posted by Quagmyer Fixed that for ya. | Thanks! I can go into a VZW store and if they determine something is wrong with my Alltel branded phone they can put me into a VZW branded phone with my Alltel plan to try and fix the problem. But if a client already owns a VZW branded phone it cannot be added to the Alltel plan if their Alltel phone in broken. I guess policy is policy!
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07-31-2009, 04:38 PM
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Quote:
Originally Posted by i_hiker Thanks! I can go into a VZW store and if they determine something is wrong with my Alltel branded phone they can put me into a VZW branded phone with my Alltel plan to try and fix the problem. But if a client already owns a VZW branded phone it cannot be added to the Alltel plan if their Alltel phone in broken. I guess policy is policy! | If a rep from a VZW store is actually helping you with your issue you are not part of Alltel, which means none of this applies to you.
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07-31-2009, 04:42 PM
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Originally Posted by Quagmyer If a rep from a VZW store is actually helping you with your issue you are not part of Alltel, which means none of this applies to you. | That's incorrect
Some Alltel areas have already converted to Verizon and they do grandfather Alltel plans. A VZW phone can be put onto a Heritage Alltel Plan as long as the plan current. An Alltel phone technically can be put onto a VZW plan but it has to be certified which is a process that can take up to a month of you not having a phone, so most people say that it just can't be done. But yes VZW phones can be on an Alltel plan but we don't put Alltel phones on VZW plans.
__________________
VZW Premium Retailer
Using Storm 9530 OS 4.7.0.151
Been doing this whole cellular thing for 4 years and counting...
This is my opinion and in no way reflects the opinion of Verizon Wireless or its affiliates. Please take any advice/comments I may give as my opinion and nothing more. |
07-31-2009, 05:05 PM
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Herritage? You mean Divested? or Non-divested?
If a customer walks into a VZW store, and, the rep in the store helps them, they are Non-Divested. I am not privy to that info...but if someone walks into a Divested store and trys to activate a VZW phone, if the rep does it, they are violating company policy.
For me it comes down to Alltel or VZW.
Non-divested/Retained = VZW
Divested = Alltel
Alltel Policy does not allow non-alltel phones on our network.
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07-31-2009, 05:07 PM
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I should have been more clear...a Heritage Alltel Plan means a customer from a Non-Divested Alltel Market that has already had the billing system conversion done so technically they are a VZW customer now with a VZW account number but still have their existing Alltel plan. You are correct a Divested Alltel customer would not be able to do this because their account will not be converted to the VZW billing system
__________________
VZW Premium Retailer
Using Storm 9530 OS 4.7.0.151
Been doing this whole cellular thing for 4 years and counting...
This is my opinion and in no way reflects the opinion of Verizon Wireless or its affiliates. Please take any advice/comments I may give as my opinion and nothing more. |
07-31-2009, 05:10 PM
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i find it interesting that you stated Quote: |
Alltel Policy does not allow non-alltel phones on our network.
| but below your avatar you state your device is a storm (VZW) with your carrier as Alltel..haha 
__________________
VZW Premium Retailer
Using Storm 9530 OS 4.7.0.151
Been doing this whole cellular thing for 4 years and counting...
This is my opinion and in no way reflects the opinion of Verizon Wireless or its affiliates. Please take any advice/comments I may give as my opinion and nothing more. |
07-31-2009, 05:18 PM
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Technically I'm in a non-Divested area tho....
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08-01-2009, 02:58 AM
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The key is if it a converted account. If it is not, then it should not be done. If it is, then no problem because the billing system has codes for vzw blackberry's on an Alltel rate plan - trust me I do it everyday.
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