Alltel Pearl issue

[Shermanmanman]

I just thought I would let you all know that certain Blackberry Pearls available from Alltel may have a few slight issues after activation:

1. The web browser may not be available. All this requires is an update provided by a corporate Alltel Store. Just visit them, or better yet, make sure your phone has it on there before you leave. The issue behind this was the Web Browser configuration profiles not being available.

2. MMS may not be available, and this also requires an update from Alltel. No idea what caused this to disappear, but the update recovers it.

Thought I would pass that off to all of you Alltel/Pearl users out there.

[asp13]

All of the pearls in stores should already be flashed to the correct software allowing mms. As far as your internet not working I imagine the rep that hooked it up wasn't paying attention or didn't know what they were doing. If it was activated correctly there is no reason to go back in to the store.

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[digitard]

This isn't an "issue" with your device, or the Pearl. Sorry, but you're mis-informed slightly but on the right train of thought. It does though have to do with it being activated in RIM's system and sending your phone the right info. There is no update the corporate store needs to do.

Blackberry's work off Service Books. Specifically you won't see the MMS option, Email Setup or Browser until your device has the Alltel Service Books pushed to it. This requires that your phone has an active account in the RIM system, and that its pushed the books over. This should all happen automatically once the feature is added to your account.

If you just activated your device there's 3 reasons, most likely, that you dont see those yet.

#1. The account feature code hasn't provisioned you in the RIM system.
#2. The service books haven't pushed to your phone yet.
#3. You don't have the Blackberry code on your account.

This had nothing to do with your device specifically as all Blackberry's work like this, but instead the service books.

If you are sure you have the Blackberry feature code, and your'e missing those after activation it's a simple fix.

Go to your menu - Options - Advanced - Host Routing Table - hit the Blackberry "menu" key - choose REGISTER NOW.

That will re-push your service books to you.

[RockAndRollAcdc]

Well i had the same problem when i got my phone from AllTel. It really boils down to training and communicating to the customer. To me everything should be done at the store so if youre new you don't have to call in or go back.

When i first got my pearl i new nothing about web sites like this or smartphones. So that's why it's very important for the store to get it right

[digitard]

In all fairness to stores they don't control the provisioning, or how long it can take. The code is added, and RIM's system is supposed to push the service books to your phone once it creates the account.

Most of the time it's almost immediate, but that's not always the case since its 100% reliant on RIM's system's.

They should, though, confirm the code is on the account, etc, and give you a timetable and so forth if it doesn't get the "registered" email quickly.

[fubaracing7374]

Yes a little communication never hurt anyone.

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[Shermanmanman]

Thanks for filling me in, everyone! I am a sales rep for Alltel (via Radio Shack), so if that answers any question you had, then there you go.

Plus the reason I asked about it is if its occured among others with Alltel. Every Blackberry I've activated, whether its with Sprint or Alltel, has seem to go off without a hitch, but two of the Alltel blackberry's i activated ran into the issue at hand...

Oh well, whats done is done! Thanks again!

[gpaaske]

It is not just Alltel, but it does seem to happen more with Alltel, usually pearls have more issues than curves, and the flips seems to do just fine. It hoonestly just takes you sending the HRT again. I have found that if that does work, then with time it will auto push.

If you want to get it done then, and I agree it should be done in store, add an email adress, then after it confirms, hit options on the confirmation page then send service books, this only works once you get an email hooked up from what I can tell.

Not every rep knows this and there is no training to tell us, it Is more about how into researching the rep is

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[Shermanmanman]

Thats definitly good to know. Another issue with the pearl i noticed was the trackball. Is this prevalent with the majority of the Pearl's or is this limited to just a few.